Licensed Journeyman or Master Plumber

Cooper Heating & Cooling; Broomfield (CO); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life/AD&D Insurance

Long-Term Disability

401(k) with company match

Paid Time Off

Paid Holidays

Company Vehicle

Company Uniforms

Job summary

Cooper Heating & Cooling is seeking a licensed Journeyman or Master Plumber to diagnose, repair, maintain, and install residential plumbing systems in the Broomfield area. You will service water heaters, tanks, fixtures, drains, and gas piping with a focus on safety and customer education.

The role emphasizes a consultative, service-first approach, on-call rotation, use of ServiceTitan and Rilla AI tools, and ongoing training to deliver complete home solutions for customers.

Qualifications

• Colorado Journeyman Plumber License or Master Plumber License required.
• Minimum 6 years of residential plumbing experience.
• Valid driver's license with clean record; able to lift up to 75 lbs.
• Must pass drug test and background check.

Responsibilities

• Diagnose, repair, maintain, and install residential plumbing systems.
• Service water heaters, tankless systems, fixtures, drains, and gas piping.
• Conduct leak detection and troubleshoot plumbing issues.
• Complete service tickets and documentation accurately and on time.
• Participate in on-call rotation and follow safety protocols.

Skills

Diagnostic skills

Troubleshooting

Communication

Customer service

Mobile tech use

Coaching openness

Education

Colorado Journeyman Plumber License

Master Plumber License

Tools

ServiceTitan

Rilla AI

Job description

Job Details: Job Location: Headquarters - Broomfield, CO, Position Type: Full Time, Salary Range: $25.00 - $28.00Hourly, About Cooper

Founded in 1978, Cooper Heating & Cooling, Inc. is proud to be one of Colorado’s largest and most trusted residential HVAC and home service companies. We were honored as a 2025 Denver Post Top Workplace, and we continue to grow by putting people first-our customers and our team.

At Cooper, we believe in working hard, having fun, and taking care of each other. We’re redefining what it means to work in the trades by building a service-first, membership-driven model focused on Safety, Health, Comfort, and Efficiency. Our leadership culture is rooted in Drive – Integrity – Impact, and we’re committed to creating seamless, high-quality experiences for every customer.

Purpose

The Journeyman or Master Plumber is responsible for diagnosing, repairing, maintaining, and installing residential plumbing systems while delivering an exceptional customer experience. This role combines technical expertise with customer education, helping homeowners make informed decisions about repairs, replacements, and system improvements. This position is open to licensed Journeyman and Master Plumbers who are passionate about delivering exceptional customer service, technical excellence, and complete home solutions.

At Cooper, we believe in a consultative, customer-first approach. Our Plumbers utilize the Service MVP process to thoroughly evaluate customer concerns, identify opportunities to improve safety and efficiency, and present complete solutions. This role also requires participation in our emergency on-call rotation and a willingness to embrace technology, including Rilla AI call recording and coaching tools, to improve communication, customer experience, and professional development.

Qualifications: What You’ll Do

Technical Duties

• Diagnose, repair, maintain, and install residential plumbing systems and equipment.
• Service water heaters, tankless water heaters, fixtures, faucets, toilets, drains, sewer systems, water filtration systems, and gas piping.
• Perform plumbing inspections and identify code, safety, efficiency, and reliability concerns.
• Conduct leak detection and troubleshooting for residential plumbing systems.
• Perform plumbing system replacements and upgrades according to company standards and local codes.
• Maintain accurate documentation of all findings, repairs, and recommendations.
• Use industry best practices and diagnostic tools to ensure accurate and efficient service.

Customer Service & Sales

• Greet customers professionally and build rapport through effective communication.
• Listen actively to customer concerns and accurately summarize issues before providing solutions.
• Educate customers on system conditions, repair options, and replacement opportunities.
• Utilize the Service MVP process to perform thorough evaluations and identify opportunities to improve the safety, health, comfort, and efficiency of the home.
• Present recommendations clearly and confidently while helping customers make informed decisions.
• Promote Cooper's Green Club Membership (GCM) maintenance plans and membership benefits.
• Provide exceptional customer experiences that generate referrals, reviews, and long-term customer relationships.

Technology & Continuous Improvement

• Use ServiceTitan and other company software to document jobs, estimates, recommendations, and memberships accurately.
• Participate in coaching and development using Rilla AI call recording and review tools.
• Demonstrate a willingness to learn and apply the Service MVP methodology, including problem stack discovery, customer education, and solution presentation.
• Participate in ongoing technical and communication training.

Operational & Safety Compliance

• Follow all company procedures and safety protocols.
• Comply with all Colorado plumbing codes, regulations, and industry standards.
• Maintain a clean, organized, and fully stocked service vehicle.
• Complete service tickets and required documentation accurately and on time.
• Participate in the company on-call rotation, including evenings, weekends, and holidays as scheduled.
• Maintain a professional appearance and represent Cooper Heating & Cooling positively at all times.

What You Bring

• Colorado Journeyman Plumber License or Master Plumber License required
• Minimum 6 years of residential plumbing experience
• Strong diagnostic and troubleshooting skills
• Experience with water heaters, tankless systems, sewer and drain systems, water quality products, and residential service plumbing
• Experience with boiler service, repair and installation
• Valid driver's license with a clean driving record
• Strong communication and customer service skills
• Ability to explain technical information in a clear, customer-friendly manner
• Professional appearance and positive attitude
• Ability to lift up to 75 pounds and work in various weather conditions
• Comfortable using mobile technology, ServiceTitan, and field service software
• Willingness to learn and embrace the Service MVP sales and service process
• Openness to coaching and development through Rilla AI
• Must pass drug test and background check

Compensation

Pay Range: $25–$28 per hour plus uncapped performance incentives and commissions

Top performers earn $100,000–$130,000+ annually.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life/AD&D Insurance
• Long-Term Disability Coverage
• FSA Health Care and Dependent Care
• Additional Benefits: Accident, Hospital, and Critical Illness Coverage
• 401(k) with generous 3% company match
• Paid Time Off (PTO)
• Paid Holidays
• Ongoing Technical and Leadership Training
• Company Vehicle
• Company Uniforms
• Team events, community involvement, and a values-driven culture

Application Deadline: Application Deadline: The anticipated application deadline is October 23 2026. Cooper Heating & Cooling may extend the application deadline based on business needs and will update this posting if the deadline is extended.