Licensed Insurance Specialist – On-Site (Richmond)

Teleperformance; Richmond (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Teleperformance in Richmond, VA is seeking a Licensed Insurance Specialist to manage inbound and outbound client communications. You will resolve inquiries using a suite of web-based tools to ensure a seamless, positive customer experience in a high-velocity environment.

The role requires an active Property & Casualty license, at least 1 year of customer service, and proficient Windows skills. On-site employment with opportunities for growth within a global digital services company.

Qualifications

• Active home state Property & Casualty license required.
• High School Diploma or equivalent required.
• Minimum of 1 year of customer service experience.
• Must be 18 years of age or older.
• Typing speed of at least 25 words per minute.
• Comfortable with Windows-based systems and general computer use.
• College degree preferred but not required.

Responsibilities

• Handle and respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.

Skills

Active listening

Customer service

Communication

Problem solving

Collaboration

Adaptability

Education

High School diploma or equivalent

Property & Casualty Insurance License

College degree preferred but not required

Tools

Windows OS

Job description

Teleperformance in Richmond, VA is seeking a Licensed Insurance Specialist to manage inbound and outbound client communications. You will resolve inquiries using a suite of web-based tools to ensure a seamless, positive customer experience in a high-velocity environment.

The role requires an active Property & Casualty license, at least 1 year of customer service, and proficient Windows skills. On-site employment with opportunities for growth within a global digital services company.