Licensed Insurance Service & Sales Pro

acg; Midland (MI); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

401(k) plan

Health insurance

Paid time off

Career growth opportunities

Employee assistance program

Life insurance

Job summary

The Auto Club Group (ACG) is seeking a customer-focused Field Insurance Service Representative to support members with insurance policies, payments, renewals, and product inquiries at our on-site Petoskey, MI location. This role blends service, problem-solving, and sales support to promote ACG insurance, membership, and financial products while delivering consistent, high-quality customer service.

You will handle quotes, processing, and retention tasks, working Monday–Friday 8:30AM–5:30PM, with

Qualifications

• High School Diploma or equivalent.
• Current Property & Casualty Insurance license.
• Ability to qualify for, obtain, and maintain all required state licenses and appointments to sell and/or service Auto Club Group Membership products.
• Completion of Customer Service, Insurance, and Membership training within 6 months of hire.

Responsibilities

• Respond to customer insurance inquiries, explain product features and ACG service advantages, support sales processing, and resolve member/customer complaints with management support as needed.
• Participate in team service efforts and help deliver consistent, customer-focused support.
• Service insurance policies and process applications, renewals, policy changes, endorsements, status or coverage changes, amendments, transfers, billing questions, and new business applications.
• Respond to insurance availability, eligibility, and coverage questions; prepare proposals; update electronic member information; maintain filing systems; and provide general agency support.
• Provide insurance product quotes, apply underwriting and business rules and eligible discounts, complete sales, identify cross-sell opportunities, and promote insurance, membership, financial products, credit cards, Travel, and Life referrals.

Skills

Customer Service

Insurance Knowledge

Sales Support

Office Software

Education

High School Diploma or equivalent

Tools

PPS

POS

IMS

IPM

Microsoft Office

Job description

The Auto Club Group (ACG) is seeking a customer-focused Field Insurance Service Representative to support members with insurance policies, payments, renewals, and product inquiries at our on-site Petoskey, MI location. This role blends service, problem-solving, and sales support to promote ACG insurance, membership, and financial products while delivering consistent, high-quality customer service.

You will handle quotes, processing, and retention tasks, working Monday–Friday 8:30AM–5:30PM, with