Licensed Insurance Service Rep — Field Role

Aaa-the-Auto-Club-Grou; Midland (MI); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health & Wellness: Medical plans with多

Prescription drug coverage

Dental and vision benefits

Employee Assistance Program

Company-paid basic life insurance

Supplemental life insurance

Disability coverage

Critical illness and accident coverage

Retirement & Savings: 401(k) withmatch

HSA and FSA options

Paid Time Off

Paid Holidays

Tuition assistance

AAA membership + travel discounts

Adoption assistance

Job summary

The Auto Club Group is seeking a Field Insurance Service Representative to support members with insurance policies, payments, renewals, and inquiries. This role blends service, problem-solving, and sales support to promote ACG insurance, membership, and financial products.

You'll handle policy servicing, quotes, and payments while delivering a high level of member satisfaction in a on-site Petoskey, MI location. Strong communication and regulatory knowledge are required.

Qualifications

• High School Diploma or equivalent
• Current Property & Casualty Insurance license. Ability to qualify for, obtain, and maintain all required state licenses and appointments to sell and/or service Auto Club Group Membership products.
• Successful completion of Customer Service, Insurance, and Membership training within 6 months of hire.

Responsibilities

• Customer Service & Member Support: Respond to customer insurance inquiries, explain product features and ACG service advantages, support sales processing, and resolve member/customer complaints with management support as needed. Participate in team service efforts and help deliver consistent, customer-focused support.
• Insurance Policy Servicing & Processing: Service insurance policies and process applications, renewals, policy changes, endorsements, status or coverage changes, amendments, transfers, billing questions, and new business applications in accordance with state rules and corporate policies. Respond to insurance availability, eligibility, and coverage questions; prepare proposals; update electronic member information; maintain filing systems; and provide general agency support.
• Sales, Quotes & Referrals: Provide insurance product quotes, apply underwriting and business rules and eligible discounts, complete sales, identify cross-sell opportunities, and promote insurance, membership, financial products, credit cards, Travel, and Life referrals. Refer customers to agents when appropriate.
• Payments, Renewals & Retention: Process insurance and membership payments, including initial, installment, lapse, and reinstatement payments; conduct retention calls; and contact members/insureds regarding delinquent memberships, late premiums, reinstatements, and cancellations. Support outbound promotional and retention calling while promoting ACG products and services following established guidelines.
• Community & Office Support: Assist with office events that generate insurance revenue, increase member product awareness, and support local community activities.

Skills

Insurance knowledge

Sales experience

Customer service

Communication skills

Microsoft Office

Education

High School Diploma or equivalent

Property & Casualty Insurance license

Tools

PPS

POS

IMS

IPM

Job description

The Auto Club Group is seeking a Field Insurance Service Representative to support members with insurance policies, payments, renewals, and inquiries. This role blends service, problem-solving, and sales support to promote ACG insurance, membership, and financial products.

You'll handle policy servicing, quotes, and payments while delivering a high level of member satisfaction in a on-site Petoskey, MI location. Strong communication and regulatory knowledge are required.