Field Service Representative

AAA-The Auto Club Group; Petoskey (MI); On-site; USD 42,000 - 52,000; Full time

Job summary

AAA-The Auto Club Group is seeking a Field Insurance Service Representative for our on-site Petoskey, MI location. You will support members with insurance policies, payments, renewals, and product inquiries, combining service, problem-solving, and sales support to protect what matters most while promoting ACG’s products.

Schedule is Monday–Friday 8:30 AM–5:30 PM with rotational hours on Saturday. This role emphasizes customer-focused service and cross-sell opportunities within insurance,

Responsibilities

• Respond to customer insurance inquiries, explain product features and service advantages.
• Process insurance applications, renewals, policy changes, endorsements, and billing questions according to state rules and corporate policies.
• Provide insurance quotes, apply underwriting rules, promote related products, and assist with delinquent memberships and payments.

Job description

This is an on-site position in our Petoskey, MI location.

Position Schedule / Shift:

Schedule will consist of hours worked· Monday - Friday between 8:30AM - 5:30PM along with rotational hours on Saturday.

Position Summary

The Auto Club Group is seeking a customer-focused Field Insurance Service Representative to support members with insurance policies, payments, renewals, and product inquiries. This role combines service, problem-solving, and sales support to help members protect what matters most while promoting ACG’s insurance, membership, and financial products.

Key Responsibilities

Customer Service & Member Support

• Respond to customer insurance inquiries, explain product features and ACG service advantages, support sales processing, and resolve member/customer complaints with management support as needed.
• Participate in team service efforts and help deliver consistent, customer-focused support.

Insurance Policy Servicing & Processing

• Service insurance policies and process applications, renewals, policy changes, endorsements, status or coverage changes, amendments, transfers, billing questions, and new business applications in accordance with state rules and corporate policies.
• Respond to insurance availability, eligibility, and coverage questions; prepare proposals; update electronic member information; maintain filing systems; and provide general agency support.
• Provide insurance product quotes, apply underwriting and business rules and eligible discounts, complete sales, identify cross-sell opportunities, and promote insurance, membership, financial products, credit cards, Travel, and Life referrals.
• Refer customers to agents when appropriate.
• Process insurance and membership payments, including initial, installment, lapse, and reinstatement payments; conduct retention calls; and contact members/insureds regarding delinquent memberships, late premiums, reinstatements, and cancellations.
• Support outbound promotional and retention calling while promoting ACG products and services following established guidelines.

Community & Office Support

• Assist with office events that generate insurance revenue, increase member product awareness, and support local community activities.