Licensed Insurance Representative - Onsite

Teleperformance; Richmond (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision, 401(k) and more)

Paid Time Off

Employee wellness and engagement programs

Job summary

Teleperformance is seeking a Licensed Insurance Representative for their Richmond, Virginia location. The role involves handling customer inquiries, providing excellent service, and resolving issues proactively. Candidates must possess an active Property & Casualty Insurance License and have at least one year of customer service experience. The position offers benefits like paid training, competitive wages, and comprehensive medical coverage. Ideal candidates will demonstrate strong communication skills and the ability to collaborate effectively with team members.

Qualifications

• Possess an active home state Property & Casualty Insurance License.
• Minimum of 1 year of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems.

Responsibilities

• Handle and respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Aim to resolve issues on the first call.

Skills

Effective communication

Customer service

Listening skills

Problem-solving

Education

High School Diploma or equivalent

College degree (preferred)

Job description

Overview

TP is a global digital business services company that delivers advanced, digitally powered solutions to help leading brands streamline their operations.

This position will be based on‑site at our Richmond, Virginia location.

Responsibilities

As a Licensed Insurance Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers

Qualifications

We’re looking for fearless people who are inspired to deliver only the best in all that we do.

• Possess an active home state Property & Casualty Insurance License
• High School Diploma or equivalent
• Minimum of 1 year of customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems
• Customer service and/or sales experience preferred
• College degree preferred but not required

Key Competencies:

• Process Excellence: Demonstrate commitment to following established procedures and be customer service driven
• Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals
• Communication: Outstanding communication, listening, and analytical skills
• Organizational Skills: Strong organizational and problem‑solving skills
• Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused
• Open‑Mindedness: Open‑minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts
• Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision‑making
• Solution‑Oriented: Proactive approach to problem‑solving with a focus on creating a positive customer experience

Benefits

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401(k) and more)
• Paid Time Off
• Employee wellness and engagement programs

EEO Statement

TP is an equal opportunity employer.