Licensed Insurance Customer Service Representative- Remote (License Required)

PSG Global Solutions; Virginia (IL); Remote; USD 25,000 - 34,000; Part time

Benefits offered by this job

Paid Training

Health benefits

401(k) and insurance options

Job summary

Teleperformance is seeking Licensed Insurance Specialists for seasonal work, focusing on delivering exceptional service in a fast-paced environment. You will handle inbound and outbound inquiries, resolve issues on the first contact, and maintain confidential information with care.

The role supports a work-from-home setup across multiple US states, with training provided and a strong emphasis on customer satisfaction, retention, and policy terms. Ongoing hiring until filled.

Qualifications

• High School Diploma or equivalent.
• Home state Life & Health Insurance license.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all inbound and outbound customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding.
• Appropriately communicate with customers, exercising retention efforts if needed.
• Identify customers who are comparison-shopping and inquiring about contract terms, assisting the customer with the correct price plan.
• Compassionately handle sensitive situations surrounding healthcare needs, education, and prevention planning.

Skills

Customer service

Communication

Typing speed

Problem solving

Teamwork

Education

High School Diploma or equivalent

Life & Health Insurance License

College degree preferred

Job description

As a Licensed Insurance Specialist, Seasonal, youwill serve as a primary point of contact for our clients, managing inbound andoutbound communications with professional excellence. Utilizing a suite ofweb-based tools, you will efficiently resolve inquiries to ensure a seamlessand positive customer experience. This role is ideal for individuals passionateabout service delivery in a high-velocity environment.

Please note: At this time, Teleperformance is not hiring candidates who reside in Port St. Lucie, Florida.

Please note: At this time, Teleperformance is not hiring candidates who reside in Port St. Lucie, Florida.

Additionally, this position is currently open only to candidates residing in the following states: AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WI, WV, and WY.

About TP

TP is a leading global provider of digital businessservices. We partner with the world's most prominent brands to optimizeoperations through advanced technology and sustainable business practices. Witha global workforce of 500,000 across 300 languages, we are a force for good inour communities and for our clients.

Benefits of working with TP include

• $21.50/hr
• PaidTraining
• Benefitsto you and your family.
• GrowthOpportunities
• Eligibleteam members can take advantage of our comprehensive health benefits,which may include medical, vision, and dental.
• Weoffer benefits and tools to help our team members and their families fortheir financial future. This includes offering competitive 401(K) plans,life insurance, supplemental medical coverage, critical care insurance,pet insurance, FSA plans, and retailer discounts.

Your Responsibilities

As a Licensed Insurance Representative, your mainresponsibility is to find innovative ways to respond to varying questions,issues, and concerns.

• Handleand carefully respond to all inbound and outbound customer inquiries
• Provideexcellent customer service through active listening
• Workwith confidential customer information and treat it sensitively
• Aim toresolve issues on the first call by being proactive, patient, empathetic,and understanding
• Appropriatelycommunicate with customers, exercising retention efforts if needed
• Identifycustomers who are comparison-shopping and inquiring about contract terms,assisting the customer with the correct price plan
• Compassionatelyhandle sensitive situations surrounding healthcare needs, education, andprevention planning

We’re looking for fearless people – people who areinspired to deliver only the best in all that we do.

Qualifications:

• HighSchool Diploma or equivalent.
• Possesshome state Life & Health Insurance License.
• Minimumof 6 months of customer service experience.
• Mustbe 18 years of age or older.
• Abilityto type at least 25 words per minute.
• Comfortablewith desktop computer systems and have general knowledge of Windows-basedsystems.
• Customerservice and/or sales experience preferred.
• Collegedegree preferred but not required.

Key Competencies:

• ProcessExcellence: Demonstrate commitment to following establishedprocedures and be customer service driven.
• Collaboration: Provenability to collaborate effectively with team members, supervisors, andsupport departments to resolve customer issues and achieve performancegoals.
• Communication: Outstandingcommunication, listening, and analytical skills.
• OrganizationalSkills: Strong organizational and problem-solving skills.
• EmotionalIntelligence: Ability to prioritize tasks and work well underpressure while remaining focused.
• Open-Mindedness: Open-mindedapproach to feedback, evolving policies, and working within a structuredschedule that includes a variety of shifts.
• CriticalThinking: Sharp critical thinking skills, enabling quick analysisof customer issues and thoughtful, informed decision-making.
• Solution-Oriented: Proactiveapproach to problem-solving with a focus on creating a positive customerexperience.

Work from Home Requirements

• InternetRequirements:
• Adedicated workspace located near your router to support a hardwiredEthernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under50ms).
• Internetconnections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2Por VPN
• Proofof internet speed required

Career Growth and Culture

At TP, we prioritize a culture of inclusion and diversitywhere every employee feels valued. We provide a platform for limitless careeradvancement, fostering an environment where ambition and high-performance leadto long-term success.

TP is committed to supporting those who serve. We welcomeapplications from active-duty service members, veterans, and militaryfamilies.

Application Deadline: Ongoing until positionsare filled

Equal Opportunity Employer

TP is an Equal Opportunity Employer. We do not discriminatebased on race, religion, color, national origin, gender, sexual orientation,age, marital status, veteran status, or disability status.

If you require reasonable accommodation during theapplication process, please contact us at 877-877-3944 or contact us here.Please note, this contact channel is not a means to apply for or inquire abouta position and we are unable to respond to non-accommodation-related requests.