Licensed Insurance Representative - Onsite

Teleperformance; Port Saint Lucie (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision, 401k)

Paid Time Off

Employee wellness and engagement programs

Job summary

Teleperformance is seeking Licensed Insurance Representatives to work on-site in Port Saint Lucie, Florida. The role involves responding to customer inquiries and providing excellent service while handling sensitive information. Candidates must possess an active home state Property & Casualty License and have at least 6 months of customer service experience. Benefits include paid training, competitive wages, and full medical benefits. Ideal candidates are proactive and thrive in a collaborative environment.

Qualifications

• Possess an active home state Property & Casualty License.
• Minimum of 6 months of customer service experience.
• Comfortable with desktop computer systems.

Responsibilities

• Handle and respond to all inbound and outbound customer inquiries.
• Provide excellent customer service through active listening.
• Aiming to resolve issues on the first call.

Skills

Customer service experience

Communication skills

Problem-solving skills

Critical thinking

Education

High School Diploma or equivalent

Property & Casualty License

College degree (preferred)

Tools

Windows-based systems

Job description

Overview

This position will be based on-site at our Port Saint Lucie, Florida location.

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

TP and You

Our Licensed Insurance Representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Responsibilities

Your Responsibilities

As a Licensed Insurance Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.

• Handle and carefully respond to all inbound and outbound customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding
• Appropriately communicate with customers, exercising retention efforts if needed
• Identify customers who are comparison-shopping and inquiring about contract terms, assisting the customer with the correct price plan
• Compassionately handle sensitive situations surrounding healthcare needs, education, and prevention planning

Qualifications

We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

Qualifications:

• Possess an active home state Property & Casualty License.
• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Key Competencies:

• Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
• Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
• Communication: Outstanding communication, listening, and analytical skills.
• Organizational Skills: Strong organizational and problem-solving skills.
• Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
• Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
• Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision‑making.
• Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

EOE/Disability/Vets