Licensed Insurance Receptionist & Client Concierge (TN)

Josh Ellis - State Farm Agent; Knoxville (TN); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Signing bonus

Job summary

Josh Ellis - State Farm Agent in Knoxville seeks a detail-oriented receptionist to be the first friendly face for customers, answer phones, and support daily operations with a professional, service-focused approach.

You will help clients explore insurance options, maintain accurate records, and collaborate on administrative tasks. Strong communication, organization, and basic computer skills are essential, including willingness to become licensed in Tennessee for property and casualty insurance.

Qualifications

• Strong communication and interpersonal skills are essential.
• Organizational and multitasking abilities are important to manage front-desk duties.
• Comfortable engaging in sales conversations and guiding clients toward suitable options.
• Basic computer skills including Microsoft Office and CRM systems are expected.

Responsibilities

• Greet customers warmly in person and over the phone and direct them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers' needs.
• Support the team with various administrative tasks and projects.

Skills

Communication

Interpersonal skills

Organizational skills

Sales conversations

MS Office

CRM systems

Job description

Josh Ellis - State Farm Agent in Knoxville seeks a detail-oriented receptionist to be the first friendly face for customers, answer phones, and support daily operations with a professional, service-focused approach.

You will help clients explore insurance options, maintain accurate records, and collaborate on administrative tasks. Strong communication, organization, and basic computer skills are essential, including willingness to become licensed in Tennessee for property and casualty insurance.