Licensed Insurance Customer Service Representative

Miller Insurance Group; Salt Lake City (UT); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Health Savings Account (HSA) with EMP

401(k) with employer matching

Paid Vacation

Café on Site

Employee Discounts

Job summary

Miller Insurance Group is seeking a licensed Insurance Customer Service Representative to serve our existing clients with care. You will handle policy questions, changes, renewals, and documentation, working with carriers and taking ownership of requests.

Ideal candidates have an active P&C license, strong communication, and a commitment to building lasting client relationships. You will be expected to explain coverage options, assist with the claims process when needed, and maintain accurate

Qualifications

• Active P&C license required
• Experience in an insurance agency or with carriers preferred
• Strong customer service approach with professionalism and reliability
• Clear verbal and written communication across phone, email, and in person
• Organized, detail-oriented, and able to manage multiple priorities
• Proactive in following client needs through to completion
• Ability to work independently and as part of a team
• Enjoy building long-term client relationships

Responsibilities

• Assist clients with policy questions, coverage, billing, and service needs
• Process policy changes, endorsements, cancellations, and other requests
• Review accounts for accuracy, coverage gaps, and additional coverage needs
• Assist with renewals and policy reviews
• Communicate with insurance carriers regarding underwriting and policy questions
• Assist clients with the claims process when needed
• Prepare certificates, evidence of insurance, and policy documentation
• Maintain accurate client records and follow up on outstanding requests
• Help clients understand their insurance options and make informed coverage decisions

Skills

Customer service

Insurance knowledge

Communication skills

Problem solving

Attention to detail

Job description

Job Description

About the Position

Miller Insurance Group is looking for a motivated and experienced Licensed Insurance Customer Service Representative to join our team.

This position is focused on providing excellent service to our existing clients. We are looking for someone who enjoys helping people, understands insurance, communicates well, and takes ownership of getting things done.

If you enjoy working with clients, solving problems, and helping people better understand and protect what matters to them, we'd like to hear from you.

What You'll Do

• Assist clients with policy questions, coverage, billing, and service needs
• Process policy changes, endorsements, cancellations, and other requests
• Review accounts for accuracy, coverage gaps, and additional coverage needs
• Assist with renewals and policy reviews
• Communicate with insurance carriers regarding underwriting and policy questions
• Assist clients with the claims process when needed
• Prepare certificates, evidence of insurance, and policy documentation
• Maintain accurate client records and follow up on outstanding requests
• Help clients understand their insurance options and make informed coverage decisions

Compensation & Benefits

• $40,000–$60,000 annual salary, depending on experience
• Monday–Friday, 9:00 AM–5:00 PM
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Health Savings Account (HSA) with employer contributions available
• 401(k) retirement plan with employer matching available

Company Description

At Miller Insurance Group, we believe insurance is about more than selling a policy. We help our clients understand their risks, make informed coverage decisions, and protect what's important to them.

We're looking for someone who values relationships, integrity, teamwork, and providing great service—and who wants to be part of an agency where their work makes a difference for our clients.

Benefits

• Medical Insurance
• Dental Insurance
• 401(k) with 3% Company Match
• Paid Vacation
• Life Insurance
• Disability Insurance
• Café on Site
• Employee Discounts for Parts & Service and Vehicle Purchases

What We're Looking For

An active Property & Casualty insurance license is required.

Our ideal candidate:

• Has previous insurance agency or carrier experience
• Has a good understanding of personal and/or commercial insurance
• Provides friendly, professional, and dependable customer service
• Communicates clearly by phone, email, and in person
• Is organized, detail-oriented, and able to manage multiple priorities
• Takes initiative and follows client needs through to completion
• Works well independently and as part of a team
• Enjoys building long-term relationships with clients