Licensed Insurance CSR: Client Care & Policy Expert

US Lawns; Salt Lake City (UT); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Health Savings Account (HSA) with EMP

401(k) with employer matching

Paid Vacation

Café on Site

Employee Discounts

Job summary

Miller Insurance Group is seeking a licensed Insurance Customer Service Representative to serve our existing clients with care. You will handle policy questions, changes, renewals, and documentation, working with carriers and taking ownership of requests.

Ideal candidates have an active P&C license, strong communication, and a commitment to building lasting client relationships. You will be expected to explain coverage options, assist with the claims process when needed, and maintain accurate

Qualifications

• Active P&C license required
• Experience in an insurance agency or with carriers preferred
• Strong customer service approach with professionalism and reliability
• Clear verbal and written communication across phone, email, and in person
• Organized, detail-oriented, and able to manage multiple priorities
• Proactive in following client needs through to completion
• Ability to work independently and as part of a team
• Enjoy building long-term client relationships

Responsibilities

• Assist clients with policy questions, coverage, billing, and service needs
• Process policy changes, endorsements, cancellations, and other requests
• Review accounts for accuracy, coverage gaps, and additional coverage needs
• Assist with renewals and policy reviews
• Communicate with insurance carriers regarding underwriting and policy questions
• Assist clients with the claims process when needed
• Prepare certificates, evidence of insurance, and policy documentation
• Maintain accurate client records and follow up on outstanding requests
• Help clients understand their insurance options and make informed coverage decisions

Skills

Customer service

Insurance knowledge

Communication skills

Problem solving

Attention to detail

Job description

Miller Insurance Group is seeking a licensed Insurance Customer Service Representative to serve our existing clients with care. You will handle policy questions, changes, renewals, and documentation, working with carriers and taking ownership of requests.

Ideal candidates have an active P&C license, strong communication, and a commitment to building lasting client relationships. You will be expected to explain coverage options, assist with the claims process when needed, and maintain accurate