Licensed Insurance Customer Service Representative

Greg Davis Agency; Golden Valley (MN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Base salary + commission

PTO

Mon-Fri schedule

Career growth

Retirement plan

Evenings off

Hands on training

Health insurance stipend

Flexible schedule

Licensing assistance

Weekly & monthly sales contests

Appreciation lunches

Weekly team meetings

Off-site team building events

Home / work life balance

Casual attire

Monthly sales contests

Job summary

Allstate Insurance - Greg Davis Agency in Golden Valley, Minnesota, is seeking a Licensed Insurance Customer Service Representative for an on-site role. You will interact directly with clients, provide personalized service, explain policy options, and assist with coverages and claims while upholding our commitment to outstanding customer satisfaction.

The position offers a welcoming team environment with base salary plus commission, bonus opportunities, PTO, and growth potential.

Qualifications

• Minnesota Property & Casualty license required.
• Experience in customer service, preferably in insurance.
• Excellent verbal and written communication.
• Strong empathy and problem-solving abilities.
• Organizational skills and ability to manage multiple clients.

Responsibilities

• Interact with clients to address inquiries and explain insurance policies.
• Manage and update customer profiles and documentation.
• Assist clients in the claims process and guide them through steps.
• Provide information about insurance products to aid decision-making.
• Engage with clients to improve satisfaction and foster relationships.
• Collect and report client feedback to enhance services.

Skills

Customer service

Communication skills

Empathy

Problem solving

Organization

Team collaboration

Attention to detail

Tech proficiency

Tools

CRM software

Job description

Job Description

Join Allstate Insurance - Greg Davis Agency as a Licensed Insurance Customer Service Representative and become an essential part of our team in Golden Valley, Minnesota. At our agency, we pride ourselves on a welcoming atmosphere where our team members feel valued and supported. In this on-site role, you will have the opportunity to interact directly with clients, offering them personalized service and assistance with their insurance needs. We are committed to creating a positive and engaging work environment where your contributions are noticed and celebrated. If you enjoy working in a supportive and dynamic setting and are passionate about helping others, this position could be an excellent fit for you. Become part of a dedicated team that values excellence and customer satisfaction.

Benefits

• Annual Base Salary + Commission + Bonus Opportunities
• Paid Time Off (PTO)
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan
• Evenings Off
• Hands on Training
• Health Insurance Stipend
• Flexible Schedule
• Licensing Assistance
• Weekly & Monthly Sales Contests
• Appreciation Lunches
• Weekly Team Meetings
• Off-Site Team Building Events
• Home / Work Life Balance
• Casual Attire
• Monthly Sales Contests

Job Description

Join Allstate Insurance - Greg Davis Agency as a Licensed Insurance Customer Service Representative and become an essential part of our team in Golden Valley, Minnesota. At our agency, we pride ourselves on a welcoming atmosphere where our team members feel valued and supported. In this on-site role, you will have the opportunity to interact directly with clients, offering them personalized service and assistance with their insurance needs. We are committed to creating a positive and engaging work environment where your contributions are noticed and celebrated. If you enjoy working in a supportive and dynamic setting and are passionate about helping others, this position could be an excellent fit for you. Become part of a dedicated team that values excellence and customer satisfaction.

Benefits

• Annual Base Salary + Commission + Bonus Opportunities
• Paid Time Off (PTO)
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan
• Evenings Off
• Hands on Training
• Health Insurance Stipend
• Flexible Schedule
• Licensing Assistance
• Weekly & Monthly Sales Contests
• Appreciation Lunches
• Weekly Team Meetings
• Off-Site Team Building Events
• Home / Work Life Balance
• Casual Attire
• Monthly Sales Contests

Responsibilities

• Client Interaction: Assist clients by addressing inquiries, resolving concerns, and providing detailed explanations of their insurance policies.
• Policy Servicing: Manage and update customer profiles and documentation, ensuring accuracy and compliance with agency standards.
• Claims Assistance: Support clients in the claims process, guiding them through necessary steps, and ensuring timely resolutions.
• Product Education: Provide clients with comprehensive information about insurance products and services to support their decision-making.
• Customer Retention: Engage clients proactively to enhance their satisfaction and encourage long-lasting relationships with the agency.
• Feedback Management: Actively collect and report client feedback to improve service offerings and customer experiences.

Requirements

• Licensing: Active Minnesota Property & Casualty License is required.
• Experience: Background in customer service, preferably in the insurance sector.
• Communication Skills: Outstanding verbal and written communication abilities.
• Empathy: Strong capability to relate to clients' needs and concerns.
• Problem-Solving: Ability to resolve customer issues promptly and independently.
• Organization: Demonstrated organizational skills to manage multiple client interactions.
• Team Collaboration: Willingness to work closely with a team to ensure client satisfaction.
• Tech Proficiency: Familiar with using CRM software and other office applications.
• Detail-Oriented: Ability to accurately handle and process sensitive information.

Company Description

At Allstate Insurance - Greg Davis Agency, we are dedicated to providing exceptional insurance solutions tailored to meet our clients' needs. Our professional team fosters a welcoming environment, ensuring every customer feels valued and understood. As part of a leading insurance provider, we prioritize innovative coverage options, integrity, and community engagement. Join us in our mission to protect what matters most with personalized service and expert guidance, paving the way for a secure future for our clients and employees alike.