Licensed Insurance CSR - On-Site in Cleveland

Bambrick Insurance Agency, Inc.; Cleveland (OH); On-site; USD 34,000 - 42,000; Full time

Job summary

American Family Insurance in Cleveland, OH is seeking a full-time Licensed Customer Service Representative to handle incoming calls, provide accurate information on insurance products, and assist customers with billing, claims, and coverage questions.

You will document interactions in our systems, adhere to procedures and regulatory requirements, and collaborate with agents to support policy changes, renewals, and cross-selling opportunities while delivering a positive, professional customer

Qualifications

• Experience in customer service or support, preferably in insurance or financial services.
• Able to explain complex information clearly.
• Willing to obtain state insurance license if not already licensed within defined timeframe.
• Strong written and verbal communication skills.
• Proficient with CRM tools and basic office software.

Responsibilities

• Handle incoming calls and inquiries and provide accurate policy information.
• Assist customers with billing, claims, and coverage questions.
• Document interactions in company systems and follow procedures.
• Support policy changes, renewals, and cross-selling opportunities.
• Maintain punctual attendance and on-site presence in Cleveland, OH.

Skills

Customer Service

Active Listening

Problem Solving

Effective Communication

Data Entry

Education

High School Diploma

State Insurance License (preferred)

Tools

CRM Systems

Microsoft Office

Job description

American Family Insurance in Cleveland, OH is seeking a full-time Licensed Customer Service Representative to handle incoming calls, provide accurate information on insurance products, and assist customers with billing, claims, and coverage questions.

You will document interactions in our systems, adhere to procedures and regulatory requirements, and collaborate with agents to support policy changes, renewals, and cross-selling opportunities while delivering a positive, professional customer