Licensed Insurance CSR – Customer Service & Growth

STATE FARM AGENCY, Lakeway, TX; Cedar Park (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Salary plus Bonus

Paid Time Off

Valuable experience

Advancement opportunities

Job summary

STATE FARM AGENCY, Lakeway, TX is seeking a Licensed Customer Service Representative to join their team in-office. The role requires an active Property and Casualty license and a commitment to exceptional customer experience.

You will build relationships, answer inquiries about insurance options, and support policy changes, billing, and claims with a proactive, team-oriented approach.

Qualifications

• Active Property & Casualty license is required.
• License status must be current and in good standing.
• Strong customer service orientation and communication ability.

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, friendly service on inquiries, coverages, billing and changes.
• Educate customers on insurance options using a needs-based approach.
• Maintain professionalism and timely activity reporting.

Skills

Interpersonal skills

Communication skills

People-oriented

Organizational skills

Self-motivated

Detail oriented

Problem solving

Customer service

Teamwork

Multitasking

Computer literacy

Education

Property & Casualty license

Life and Health license

Job description

STATE FARM AGENCY, Lakeway, TX is seeking a Licensed Customer Service Representative to join their team in-office. The role requires an active Property and Casualty license and a commitment to exceptional customer experience.

You will build relationships, answer inquiries about insurance options, and support policy changes, billing, and claims with a proactive, team-oriented approach.