Insurance Account Associate — Customer Growth & Service

State Farm Agent; Chicago (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

State Farm Agent in Chicago seeks an Account Associate to support daily operations, grow the agency through customer relations, and act as a liaison between customers and internal departments. You will proactively market relevant products and services to help clients manage risks and achieve their goals.

The role emphasizes being a dependable team player with a positive, driven attitude and a focus on customer satisfaction, policy support, and community engagement.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Customer service

Communication skills

Sales mindset

Job description

State Farm Agent in Chicago seeks an Account Associate to support daily operations, grow the agency through customer relations, and act as a liaison between customers and internal departments. You will proactively market relevant products and services to help clients manage risks and achieve their goals.

The role emphasizes being a dependable team player with a positive, driven attitude and a focus on customer satisfaction, policy support, and community engagement.