Insurance Agent

Motion Recruitment; Howell (MI); Hybrid; USD 31,684 - 34,440; Full time

Job summary

A leading national insurance provider is seeking an ISP Insurance Agent for a hybrid contract-to-hire opportunity in either Worcester, MA or Howell, MI. The role involves providing consultative service to customers and educating them on personal lines P&C products. Strong customer service skills and insurance knowledge are essential for ensuring effective support and satisfaction.

Qualifications

• Experience handling insurance inquiries and providing accurate insurance advice.
• Ability to make decisions with minimal assistance.
• Skills in communicating complex information clearly.

Responsibilities

• Provide consultative service to customers and educate them on personal lines P&C products.
• Handle all calls and make appropriate decisions with minimal help.
• Process policy changes and billing adjustments as needed.

Skills

Customer service

Insurance knowledge

Research skills

Job description

Base pay range

$23.00/hr - $25.00/hr

A leading national insurance provider is seeking an ISP Insurance Agent to join their team for a contract to hire opportunity. This role is hybrid, either in Worcester, MA or Howell, MI.

As a member of the Customer Service Center team, you will work with independent insurance agents and their customers to create an outstanding service experience. By joining the team, you can expect to take part in a comprehensive training program that will prepare you for success. You will learn our client\'s service philosophy and receive system and skills training that will position you for career growth within the Personal Lines organization. This role is responsible for providing consultative service to customers while also educating and offering personal lines P&C products in order to ensure the customer’s insurance protection.

We are available for our customers Monday through Friday from 7:00 AM to 9:30 PM Eastern time and on Saturdays from 9:00 AM to 5:00 PM.

Team members work scheduled shift Monday through Friday and a rotating Saturday.

Responsibilities

• Ability to handle all calls and make appropriate decisions or take appropriate action with minimal assistance needed from other team members or departments.
• Counsels, educates and provides accurate insurance advice through research and resolving problems.
• Accurately relay information and make simple to very complex and involved decisions regarding coverages and rates using established underwriting guidelines, procedures and philosophy for multiple states.
• Ability to interpret and verify coverages and data.
• Must use established guidelines and techniques such as timeliness, quality and effectiveness to respond to all inquiries.
• Recommend and secure additional or increased coverage within specified carrier guidelines.
• Provide insurance quotes to policyholders as required
• Full account review and advocacy discussion is required on all calls to ensure protection of customers.
• Further discussion of additional lines of business protection will be connected to our Sales team counterparts for final binding.
• Review incoming written correspondence, request additional details when needed and draft written communications in response to service requests received from customers
• Process policy change and policy issuance transactions online, received through various channels within specified guidelines; makes policy payment plan changes as necessary with minimal assistance
• Responsible to follow through on all billing adjustments and changes to achieve customer (agent or insured) satisfaction.

What you\'ll be doing

• Ability to handle all calls and make appropriate decisions or take appropriate action with minimal assistance needed from other team members or departments.
• Counsels, educates and provides accurate insurance advice through research and resolving problems.
• Accurately relay information and make simple to very complex and involved decisions regarding coverages and rates using established underwriting guidelines, procedures and philosophy for multiple states.
• Ability to interpret and verify coverages and data.
• Must use established guidelines and techniques such as timeliness, quality and effectiveness to respond to all inquiries.
• Recommend and secure additional or increased coverage within specified carrier guidelines.
• Provide insurance quotes to policyholders as required
• Full account review and advocacy discussion is required on all calls to ensure protection of customers.
• Further discussion of additional lines of business protection will be connected to our Sales team counterparts for final binding.
• Review incoming written correspondence, request additional details when needed and draft written communications in response to service requests received from customers
• Process policy change and policy issuance transactions online, received through various channels within specified guidelines; makes policy payment plan changes as necessary with minimal assistance
• Responsible to follow through on all billing adjustments and changes to achieve customer (agent or insured) satisfaction.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Management

Industries

• Staffing and Recruiting