Insurance Service Professional

Austin Community College; Howell (MI); On-site; USD 39,600 - 48,400; Full time

Benefits offered by this job

Comprehensive training program

Opportunity for career growth

Sponsorship of licensing exam

Job summary

A leading insurance provider in Howell, MI is seeking an Insurance Service Professional. This role involves providing exceptional customer service and support to agents and policyholders, ensuring effective communication and consultation. Candidates should have strong customer service skills and be willing to obtain necessary licensing. Competitive pay and training are offered for career development in the insurance field.

Qualifications

• Must be willing to obtain valid Personal lines or Property and Casualty Producer state license upon hire.
• Two years’ experience in customer service environments strongly preferred.
• Exceptional customer service and phone skills required.

Responsibilities

• Receive inbound calls to assist agents and policyholders with questions.
• Counsel, educate and provide insurance advice to customers.
• Provide recommendations and consult on coverage.

Skills

Customer service skills

Empathy

Organizational skills

Communication skills

Education

Bachelor’s degree or equivalent experience

Tools

MS Office (Excel, Word)

Job description

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Randstad in partnership with The Hanover Insurance Group are actively seeking multiple Insurance Service Professional’s to join their Personal Lines Customer Service Center team on a temp to hire basis. This exciting opportunity will be in the Howell, MI office on a hybrid basis. The Hanover Insurance Group is an industry leading Property & Casualty Insurance Co. with over 160 years of rich history and tradition. Recognized as One of America's Top Employers (Forbes) and A Best Places to Work (Business Insurance) The Hanover Insurance offers a collaborative environment that fosters development and growth.

Position Overview/Summary

As a member of our Customer Service Center team, you will work with our independent agents and their customers to create an outstanding service experience. This role is responsible for providing consultative service to our customers while also educating and offering personal lines P&C products. The right candidate must have the ability to be trained and attain the license needed to answer simple to complex customer inquiries, process policy and billing changes and research and consult on coverage and policy related needs with our customers.

By joining our team, you can expect to take part in a comprehensive training program that will prepare you for success. The team will assist in your training and initial licensing for the Property and Casualty License. You will learn our service philosophy and receive system and skills training that will position you for career growth within our Personal Lines organization.

What’s in it For You

Start Date: 12/9/2025

Location: Hybrid - 3 days in office, 2 days remote (808 N Highlander Way, Howell, MI 488430)

Career Development: 4-6 months temp to hire employment with comprehensive job training and continued mentorship ongoing.

P&C License: Must be willing to obtain Property and Casualty License and pass exam, Hanover will sponsor licensing exam up to 2 paid attempts.

Pay Rate: Starting at $21.84/hour; Conversion salary is $44,000 at point of conversion to The Hanover.

Schedule: Team members work scheduled shifts Monday through Friday (7:00 AM to 9:30 PM Eastern time) and a rotating Saturday (9:00 AM to 5:00 PM). Your first 8 weeks will be a remote training / learning lab, then you will move into the hybrid schedule after training - can start day one on-site if you prefer.

Benefits: Yes, visit our Randstad websitehere . You may review Hanover’s benefitshere .

Responsibilities / Essential Functions

• Receive inbound calls to assist agents and policyholders with questions regarding their insurance needs.
• Counsel, educate and provide accurate insurance advice to customers and/or agents.
• Make decisions in an informed, confident and timely manner.
• Provide recommendations and consult on coverage in appropriate situations and in the best interest of the customer.
• Provide insurance quotes to agents and policyholders.
• Interpret and verify policy coverages, changes, renewals and new business transactions.
• Review and respond to service requests received from policyholders and agents.
• Follow up with customers to address and resolve all customer needs within a timely manner.
• Works with other Personal Lines departments to resolve customer related inquiries.
• Must use established guidelines and techniques such as timeliness, first contact resolution, quality and effectiveness to respond to all inquiries.

Key Measures of Success

• Enhanced partnerships with customers – understanding business priorities collectively to ensure a positive agent and customer experience.
• Timely and accurate completion of all transactions with quality per the business priorities with strong communications to and from our agents and customers.
• Maintain customer support transaction knowledge and workflow efficiencies to ensure accuracy.

Position Requirements

• Must be willing to obtain valid Personal lines (PL) or Property and Casualty Producer (P&C) state license(s) upon hire date and pass the exam by 12/31/2025.
• Two years’ experience in customer service environments such as call centers, customer service and/or sales is strongly preferred. Retail, hospitality, or communications experience preferred.
• Bachelor’s degree preferred or equivalent experience.
• To work hyb-based, hardwired Ethernet connections speeds of 10 mbps upload and 50 mbps download are required.
• Exceptional customer service and phone skills must possess energetic personality and exude empathy and compassion for helping others.
• Strong organizational and time management skills.
• Strong written and verbal communication skills.
• Takes ownership and accountability of servicing customers.
• Effective in cultivating strong business relationships through a clear focus on internal and external customers.
• Able to overcome obstacles, be flexible and find common ground for resolution.
• Exhibits positive attitude and patience when communicating with customers.
• Easily adapts to changing situations, requirements, or priorities.
• Cultivates an environment of teamwork and collaboration.
• Basic ability to navigate computers and applications (MS Office, Excel, Word, etc.).
• Ability to commit to the Customer Service Center Training program, call center schedule, and work within a structured environment.

Physical Demands & Work Environment

• Ability to use a personal computer, call center phone and other standard office equipment.
• Ability to sit and/or stand for extended periods (75%-90%).
• Able to perform in a dynamic work environment.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.