Licensed Florida P&C Customer Experience Specialist

The Juris Agency; Florida; On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Insurance

Mon-Fri Schedule

Hands on Training

Evenings Off

Retirement Plan

Career Growth Opportunities

Work from Home

Job summary

Allstate - ODonnell & Associates Inc. in Daytona Beach, Florida seeks a Customer Experience Team member with an active Florida Property & Casualty license.

You will serve as a friendly, knowledgeable first point of contact for policyholders, guiding them through their insurance needs with accuracy and care. Responsibilities include addressing questions about policies, coverage, billing, and claims, processing changes and renewals, and escalating complex issues while maintaining ownership of the

Qualifications

• Active Florida Property & Casualty license is required.
• Professional phone etiquette and clear communication.
• Self-motivated with ability to work independently.
• Strong problem-solving and teamwork mindset.

Responsibilities

• Serve as the first point of contact for policyholder inquiries with a friendly, efficient approach.
• Explain policies, coverage, billing, and claims with clarity and accuracy.
• Guide customers through Allstate policies and benefits.
• Process changes, endorsements, and renewals accurately and promptly.
• Escalate complex issues while owning the customer interaction.
• Gather feedback to help improve the customer experience.

Skills

Customer service

Communication

Problem solving

Phone etiquette

Job description

Allstate - ODonnell & Associates Inc. in Daytona Beach, Florida seeks a Customer Experience Team member with an active Florida Property & Casualty license.

You will serve as a friendly, knowledgeable first point of contact for policyholders, guiding them through their insurance needs with accuracy and care. Responsibilities include addressing questions about policies, coverage, billing, and claims, processing changes and renewals, and escalating complex issues while maintaining ownership of the