Licensed Customer Service Representative Insurance

JUNIUS SWINDLE INS AGCY INC; Farmington Hills (MI); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Paid time off

Training & development

Vision insurance

Job summary

JUNIUS SWINDLE INS AGCY INC in Farmington Hills, MI is seeking a Licensed Customer Service Representative for a full-time, on-site position. The candidate must have an active Property & Casualty license, with a preference for additional Life & Health licensing. Responsibilities include assisting customers with policy inquiries, managing claims, and maintaining accurate client records. This stable role offers an annual salary between $45,000 and $55,000, 401(k) matching, and comprehensive insurance benefits in a supportive agency environment.

Qualifications

• Active Property & Casualty license is required.
• Life & Health license is preferred or willingness to obtain.
• Customer service or office experience is preferred.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Assist customers with policy questions, changes, and billing inquiries.
• Process new insurance applications and policy updates.
• Support clients through the claims process.
• Review coverage details and explain options clearly.
• Maintain accurate and organized client records.
• Communicate with customers by phone, email, and in person.
• Work closely with a small team to deliver a strong customer experience.

Skills

Customer service or office experience

Strong communication skills

Detail-oriented

Interpersonal skills

Organized

Education

Active Property & Casualty license

Life & Health license preferred

Job description

Benefits

• 401(k) matching
• Dental insurance
• Paid time off
• Training & development
• Vision insurance

Licensed Customer Service Representative, Insurance, Full-Time

Farmington Hills, MI (On-Site)

Licensed candidates only—active Property & Casualty license required.

What You’ll Do

• Assist customers with policy questions, changes, and billing inquiries
• Process new insurance applications and policy updates
• Support clients through the claims process
• Review coverage details and explain options clearly
• Maintain accurate and organized client records
• Communicate with customers by phone, email, and in person
• Work closely with a small team to deliver a strong customer experience

What We’re Looking For

• Active Property & Casualty license (required)
• Life & Health license preferred (or willingness to obtain)
• Customer service or office experience preferred
• Strong communication and interpersonal skills
• Organized and able to manage multiple priorities
• Detail-oriented with strong follow-through
• Positive, team-oriented mindset

Compensation & Benefits

Full-time, on-site position

Salary: $45,000 – $55,000 annually (based on experience)

Dental, vision, and 401(k) opportunities

Stable, long-established agency environment

Ongoing support and training

Opportunity for long-term growth within the agency

Why This Role Stands Out

Local, relationship-based office

Direct access to the agent (not a corporate structure)

Consistent schedule and stable environment

Team that works closely together and supports each other