Remote Licensed Customer Service Representative Texas

Foundever; Town of Texas (WI); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Remote Licensed Customer Service Representative, where your interactions can truly make a difference! This role offers the flexibility to work from home while supporting a leading insurance provider in the U.S. With comprehensive training, you’ll be equipped to excel in your career. Enjoy competitive pay, benefits like 401(k) matching, and opportunities for growth. If you're passionate about customer service and ready to take the next step in your career, this is the perfect opportunity for you.

Benefits

401(k) matching

Health insurance

Dental insurance

Vision insurance

Disability insurance

Paid time off

Bonuses

Growth opportunities

Qualifications

• Strong customer service skills with a focus on delivering exceptional service.
• Ability to assess situations and develop empathetic solutions.

Responsibilities

• Support one of the largest insurance providers in the U.S.
• Ensure a distraction-free workspace during training and work hours.

Skills

Customer Service

Reliability

Critical Thinking

Service-Oriented

Organization

System Navigation

Self-Learner

Education

High School Diploma or GED

Job description

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Remote Licensed Customer Service Representative Texas

Location: Texas

Join our dynamic team at Foundever in Texas, where every interaction is an opportunity to make a difference!

About Foundever

Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates worldwide, we support over 800 leading and digital-first brands by providing innovative CX solutions, technology, and expertise designed to enhance operational needs and deliver seamless customer experiences.

Job Overview

As a Customer Service Representative at Foundever, you will support one of the largest insurance providers in the U.S. No cold calling required! We cover training, testing fees, and state licensing to help you start your insurance career.

Please ensure a distraction-free, quiet workspace during training and work hours. Household noise and pets should be managed accordingly.

Why Join Us

• Competitive Pay: $15-$19/hour
• Remote Flexibility: Work from home with weekend shifts available
• Benefits: 401(k) matching, health, dental, vision, disability insurance, paid time off, bonuses, and growth opportunities

Requirements

• Reside in Texas
• At least 18 years old
• High school diploma or GED
• Preferred 6 months to 1 year relevant experience
• Availability during operational hours
• Strong customer service skills

Key Skills

• Customer Service: Ability to deliver exceptional service
• Reliability: Dependability and responsibility
• Critical Thinking: Assess situations and develop empathetic solutions
• Service-Oriented: Drive to serve others with compassion
• Organization: Strong organizational skills
• System Navigation: Ability to use system tools effectively
• Self-Learner: Ability to study independently and pass the state insurance exam, with training and exam fees covered by Foundever

Home Setup

• Equipment: Company ships necessary equipment, including headset after passing the exam
• Internet: Hardwired high-speed internet connection
• Work Environment: Quiet, distraction-free space; webcam required during training and work; cannot be a primary caregiver during hours
• Device: Own computer or tablet (excluding Kindle Fire); cell phones not permitted for training

Military Support

We support military families through partnerships with Military One Source and veteran organizations, valuing the skills veterans bring to our team.

EEO Statement

Foundever is committed to equal opportunity employment, selecting and rewarding based on merit without discrimination based on race, age, gender, disability, veteran status, or other protected categories. Discrimination in any employment aspect is prohibited.

Interested in Joining?

Visit us at www.foundever.com and connect on social media platforms like Facebook, LinkedIn, and Twitter.