Licensed Customer Care Agent (P&C) - Pet Health (Remote)

Medix; United States; Remote; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Parental leave (12 weeks)

401(k) retirement plan

HSA & FSA

Job summary

Medix is seeking a Licensed Customer Care Agent (P&C) for Pet Health in a fully remote role in the United States. Responsibilities include assisting pet owners via phone, email, text, chat, and social channels with enrollments, claims, policy education, and fulfillment while maintaining compliance.

Qualified candidates hold an active P&C license, have direct customer service experience, and are proficient with Zendesk/Kustomer/Gladly.

Qualifications

• Active Property & Casualty Insurance Producer License (P&C) must be verified active.
• Direct customer service experience with high interaction.
• Experience with ticketing or customer support software.
• Excellent verbal and written communication with attention to detail.
• Animal lover with entrepreneurial mindset.

Responsibilities

• Provide customer care across phone, email, text, chat, and social channels in a timely, empathetic, and efficient manner.
• Answer inquiries regarding insurance coverage, policy specifics, and pet health offerings.
• Educate pet owners on full product offerings and assist expanding coverage.
• Process enrollments, manage claims discussions, and complete fulfillment tasks.
• Apply problem-solving skills to address issues and foster long-term relationships.
• Navigate ticketing systems and back-office software to document interactions.
• Ensure compliance with company policies and insurance guidelines.

Skills

Customer service

Verbal communication

Written communication

Empathy

Problem solving

Tools

Zendesk

Kustomer

Gladly

Job description

Licensed Customer Care Agent (P&C) – Pet Health (Remote) (259047) New York, New York

Salary: USD20.1 - USD20.1 per year

Job Overview

We are seeking friendly, motivated, and customer-centric Licensed Customer Care Agents (Property & Casualty) to join our team ! In this fully remote role, you will research and respond to insurance and non-insurance inquiries via phone, email, text, chat, and social media . You will also assist pet owners with new enrollments, incoming claims, policy education, and ongoing fulfillment tasks .

If you are an animal lover with strong soft skills who thrives on helping customers without rigid call-time constraints, this is the perfect opportunity for you .

Key Responsibilities

Provide exceptional customer care across phone, email, text, chat, and social channels in a timely, empathetic, and efficient manner .

Answer customer inquiries regarding insurance coverage, policy specifics, and general pet health offerings .

Educate pet owners on full product offerings and assist them with expanding coverage to protect their pets .

Process new customer enrollments, manage incoming claims discussions, and complete fulfillment tasks per company guidelines .

Apply problem-solving skills to address customer issues, resolve poor experiences, and foster long-term positive relationships .

Navigate ticketing systems, back-office software, and digital platforms to document interactions accurately .

Ensure compliance with company policies and insurance guidelines while understanding when exceptions are appropriate .

Required Qualifications

Licensure: Active Property & Casualty (P&C) Insurance Producer License (must be verified active; non-adjuster/personal lines) .

Experience: Prior experience in a direct customer service role with a high degree of customer interaction .

Software: Experience using ticketing and customer support software (e.g., Zendesk, Kustomer, Gladly) .

Skills: Excellent verbal and written communication skills with strong attention to detail and administrative proficiency .

Attitude: A passionate animal lover with a warm, friendly demeanor and a roll-up-your-sleeves, entrepreneurial mindset .

Preferred Qualifications

Prior experience working within the pet or animal health industry (e.g., veterinary clinic, pet insurance, shelters, Chewy, BarkBox) .

Work Style: 100% Fully Remote (Equipment provided and shipped directly to you) .

Note: Candidates can reside in any state EXCEPT California, Massachusetts, New York, New Jersey, Washington, Hawaii, Alaska, Colorado, Connecticut, Nebraska, or Montana .

Shift Hours: Monday – Friday, 12:00 PM – 8:30 PM Eastern Time (must work Eastern Time regardless of candidate location) .

Weekend Shift: 1 Saturday per month (9:00 AM – 5:30 PM EST) with a weekday off provided during that week . Schedules are provided 3 months in advance .

Comprehensive Medical, Dental, and Vision Insurance

Basic Life Insurance (100% company-paid) & Disability Insurance

12 weeks of 100% paid Parental Leave

401(k) / Retirement Savings Plan

HSA & FSA options

Generous Personal Paid Time Off, paid holidays, and company-wide Wellness Days

Group Pet Insurance & Pet-friendly workplace benefits

Ongoing skills development and EAP support