Licensed Customer Care Agent- Evening Shift (Fully Remote)

Partner Company; United States; Remote; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

12 weeks paid parental leave

PTO & holidays

Retirement plan

Pet insurance

Job summary

Partner Company is seeking a dedicated remote customer support professional to handle evening shifts across the United States for a pet-focused insurance and support service.

Responsibilities include assisting with insurance enrollment, claims, and general inquiries while educating customers on coverage options and leveraging ticketing systems to resolve issues. A valid Property & Casualty license and experience with Zendesk or Kustomer are required.

Qualifications

• Active Property & Casualty Insurance License required.
• Experience with high-volume customer service and platforms like Zendesk or Kustomer.
• Strong communication and problem-solving skills in a remote environment.

Responsibilities

• Provide responsive customer support across insurance, enrollment, claims, and non-insurance questions with empathy.
• Use ticketing systems and data entry to track and resolve customer issues.
• Educate customers on coverage options and identify additional needs.

Skills

Customer service

Communication

Problem-solving

Education

Property & Casualty Insurance License

Tools

Zendesk

Kustomer

Job description

• Provide responsive customer support across multiple channels for a pet-focused company.
• Work a consistent evening shift remotely from anywhere in the US.

Key Responsibilities:

• Handle insurance, enrollment, claims, and non-insurance questions with accuracy and empathy.
• Use ticketing systems and data entry to track and resolve customer issues.
• Educate customers on coverage options and identify additional needs.

Requirements:

• Active Property & Casualty Insurance License required.
• Experience with high-volume customer service and platforms like Zendesk or Kustomer.
• Strong communication and problem-solving skills in a remote environment.
• Fully remote position with comprehensive medical, dental, and vision coverage.
• 12 weeks of paid parental leave, PTO, holidays, retirement plan, and pet insurance.

Partner Company

They provide pet-focused insurance and customer support, helping pet parents navigate coverage and claims. The company operates in a fully remote, collaborative, and fast-paced environment committed to exceptional service and continuous improvement.