License & Compliance Client Success Lead (Remote)

Cisive; Maryland; Hybrid; USD 55,000 - 85,000; Full time

Job summary

Cisive is seeking a Client Services escalation specialist to act as the primary contact for client inquiries and account workflows. You will ensure timely case resolution, monitor SLAs, and work with cross-functional teams to deliver superior client support.

Responsibilities include research, ticketing in Salesforce, account reviews, and proactive communication of findings and actions. Strong communication and multi-tasking skills are essential for success in this remote-capable role.

Qualifications

• Minimum 3–5 years of client relations experience.
• Background screening experience preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Serve as the escalation point for client inquiries and account issues.
• Ensure SLAs are met and cases are tracked in the system.
• Collaborate with Operations, IT, and Finance to resolve client issues.
• Document and communicate updates from client calls and reviews.
• Prepare monthly account summaries and trend analyses.

Skills

Client relations

Account management

Communication

Problem solving

Documentation

Multitasking

Education

High School Diploma

Bachelor's degree preferred

Tools

Salesforce

Target Process

Microsoft Office

Job description

Cisive is seeking a Client Services escalation specialist to act as the primary contact for client inquiries and account workflows. You will ensure timely case resolution, monitor SLAs, and work with cross-functional teams to deliver superior client support.

Responsibilities include research, ticketing in Salesforce, account reviews, and proactive communication of findings and actions. Strong communication and multi-tasking skills are essential for success in this remote-capable role.