License Administrator

Centric Software; Oregon; Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

Job summary

Centric Software is seeking a License Administrator to manage and fulfill software licenses, ensuring accuracy and compliance across orders. You will work with Sales Operations, Legal and Revenue Operations to resolve issues and maintain up-to-date license records.

The role requires a Bachelor's degree, 2+ years in customer service and MS Office proficiency, with preferred experience in SaaS licensing and Atlassian tools.

Qualifications

• Bachelor's degree in business or equivalent experience required.
• 2+ years experience with MS Office applications (Word, Excel, Outlook, PowerPoint).
• 2+ years customer service experience - preferably in a similar role.
• Experience with other industry license systems or SaaS and Atlassian products is a plus.
• Experience with cross-platform data synchronization projects is a plus.

Responsibilities

• Carefully follow established procedures to manage the creation and distribution of new licenses accurately and in a timely fashion.
• Track the expiration of licenses and follow up with Sales Operations if a license is about to expire.
• Be trustworthy - Act only when given authorization to distribute a license and follow procedures faithfully.
• Confirm that software products and configurations sold are compliant with Centric's policies before fulfilling an order.
• Collaborate with Cloud Operations, Sales Operations, Legal and Revenue Operations to ensure accurate license fulfillment.
• Purchase products needed for license fulfillment from third-party vendors following procedures.
• Respond to customer inquiries and investigate, resolve, or elevate issues promptly for maximum satisfaction.
• Manage access to license records and repositories for internal employees.
• Ensure all product documentation sent to the customer is up to date and compliant with the order configuration.
• Focus on understanding the logic behind software deliverables to troubleshoot issues precisely.
• Create and enable customer accounts with correct order-specific products and documentation.
• Log all actions accurately.

Skills

Customer service experience

MS Office applications

Education

Bachelor's degree in business or equivalent experience

Tools

MS Office (Word, Excel, Outlook, PowerPoint)

Job description

About Centric Software

Centric Software® is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market. Our story is one of rapid growth, bold ideas and extraordinary opportunities. We’re here to challenge the status quo—and we’re looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.

The License Administrator is responsible for daily management of operational activities assigned to the Centric software team. You will be responsible for ensuring the accuracy on all software orders. In addition, the License Administrator confirms all orders and fulfills compliance and contract requirements. The License Administrator will also provide direct customer assistance in initiating new agreements and the tasks associated with successfully entitling the customer to consume newly procured licenses.

Needs to:

• Carefully follow established procedures to manage the creation and distribution of new licenses accurately and in a timely fashion.
• Track the expiration of licenses and follow up with Sales Operations if a license is about to expire.
• Be trustworthy - Act only when given authorization to distribute a license. Follow procedures faithfully. Take the initiative to help improve the process when necessary.
• Confirm that the software products and configurations sold are compliant with Centric's policies and sales orders requirements before fulfilling an order.
• Collaborate with other teams (including Cloud Operations, Sales Operations, Legal and Revenue Operations) to ensure accurate license fulfillment.
• Follow established procedures to purchase products needed for license fulfillment from third-party vendors.
• Proactively respond to customer inquiries and investigate, resolve, or elevate issues promptly for maximum customer satisfaction.
• Manage access to license records and repositories as needed for internal employees.
• Ensure all product documentation sent to the customer is up to date and complies with the order configuration.
• Focus on understanding the logic behind the software deliverables to deliver the software accurately and to troubleshoot any issues precisely.
• Create and enable customer accounts with the correct order specific products and documentation.
• Log all actions accurately.

Minimum Qualifications

• Bachelor's degree in business or equivalent experience is required
• 2-yrs experience with MS Office applications (Word, Excel, Outlook, PowerPoint)
• 2-yrs customer service experience - preferably in a similar role
• Experience with other industry license systems or SaaS and Atlassian products is a plus.
• Experience with cross-platform data synchronization projects is a plus.

Other Preferred Qualifications:

• Strong written and verbal communication skills.
• Strong analytical and critical thinking skills.
• Demonstrated strict attention to detail, accuracy, and completeness.
• Ability and willingness to conduct research and learn new systems/reports.
• Well organized with the ability to prioritize project work.
• Must work proactively and manage multiple tasks.
• Knowledge of revenue recognition rules for Saas and software fulfilment a plus.

Compensation and Benefits

The anticipated base salary range for this position is $90,000 - $110,000 per year. Actual compensation will be determined based on factors such as the candidate's experience, skills, qualifications, and work location.

• Centric offers a comprehensive benefits package, including medical, dental and vision coverage, paid time off, and other applicable benefits, subject to applicable plan terms and eligibility requirements.

Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.