License Administrator

Centric Software; Campbell (CA); On-site; USD 90,000 - 110,000; Full time

Job summary

Centric Software is hiring a License Administrator in Campbell, CA. You will manage license creation, ensure compliance with orders, and track expirations while collaborating with Cloud Operations, Sales Operations, Legal, and Revenue Operations to resolve issues and improve processes.

The role requires a business degree, strong MS Office skills, and prior license or SaaS experience. Excellent communication and meticulousness are essential assets for success.

Qualifications

• Bachelor's degree in business or equivalent experience.
• Experience with MS Office applications (Word, Excel, Outlook, PowerPoint).
• Customer service experience in a similar role is required.

Responsibilities

• Manage creation and distribution of new software licenses.
• Track license expiration dates and follow up with Sales Operations.
• Ensure licenses comply with Centric policies and orders.
• Collaborate with Cloud Operations, Sales Operations, Legal and Revenue Ops.
• Log actions and maintain license records for internal use.

Skills

Attention to detail

Customer service

Communication skills

License systems knowledge

Cross-functional collaboration

Education

Bachelor's degree in business or equivalent

Tools

MS Office

SaaS tools

Atlassian (Jira/Confluence)

Job description

About Centric Software:Centric Software is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market.Our story is one of rapid growth, bold ideas and extraordinary opportunities. We’re here to challenge the status quo—and we’re looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.The License Administrator is responsible for daily management of operational activities assigned to the Centric software team. You will be responsible for ensuring the accuracy on all software orders. In addition, the License Administrator confirms all orders and fulfills compliance and contract requirements. The License Administrator will also provide direct customer assistance in initiating new agreements and the tasks associated with successfully entitling the customer to consume newly procured licenses.Needs to:Carefully follow established procedures to manage the creation and distribution of new licenses accurately and in a timely fashion.Track the expiration of licenses and follow up with Sales Operations if a license is about to expire.Be trustworthy - Act only when given authorization to distribute a license. Follow procedures faithfully. Take the initiative to help improve the process when necessary.Confirm that the software products and configurations sold are compliant with Centric's policies and sales orders requirements before fulfilling an order.Collaborate with other teams (including Cloud Operations, Sales Operations, Legal and Revenue Operations) to ensure accurate license fulfillment.Follow established procedures to purchase products needed for license fulfillment from third-party vendors.Proactively respond to customer inquiries and investigate, resolve, or escalate issues promptly for maximum customer satisfaction.Manage access to license records and repositories as needed for internal employees.Ensure all product documentation sent to the customer is up to date and complies with the order configuration.Focus on understanding the logic behind the software deliverables to deliver the software accurately and to troubleshoot any issues precisely.Create and enable customer accounts with the correct order specific products and documentation.Log all actions accurately.Minimum QualificationsBachelor's degree in business or equivalent experience is required2-yrs experience with MS Office applications (Word, Excel, Outlook, PowerPoint)2-yrs customer service experience - preferably in a similar roleExperience with other industry license systems or SaaS and Atlassian products is a plus.Experience with cross-platform data synchronization projects is a plus.Other Preferred Qualifications:Strong written and verbal communication skills.Strong analytical and critical thinking skills.Demonstrated strict attention to detail, accuracy, and completeness.Ability and willingness to conduct research and learn new systems/reports.Well organized with the ability to prioritize project work.Must work proactively and manage multiple tasks.Knowledge of revenue recognition rules for Saas and software fulfilment a plus.Compensation and BenefitsThe anticipated base salary range for this position is $90,000 - $110,000 per year. Actual compensation will be determined based on factors such as the candidate's experience, skills, qualifications, and work location.Centric offers a comprehensive benefits package, including medical, dental and vision coverage, paid time off, and other applicable benefits, subject to applicable plan terms and eligibility requirements.Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.