Product Manager, License Compliance & Entitlements

Centric Software, Inc.; Kentucky; Hybrid; USD 140,000 - 160,000; Full time

Job summary

Centric Software is hiring a Product Manager for License Compliance & Entitlements to own how our enterprise customers are provisioned, configured, and governed against the scope of their contracts. This role spans product, compliance, sales, engineering, support, and legal across three hosting models.

You will define entitlement models, build tooling, and map API access to licensing while working with cross-functional teams to prevent misuse and support customer conversations.

Qualifications

• 3–7+ years in product management, license/entitlement management, or software compliance.
• Direct experience with enterprise software in a B2B context, ideally with single‑tenant, customer-cloud, and/or on-premise deployment models.
• Experience with software licensing, entitlements, or license compliance.
• Product management: owned a roadmap, prioritized across stakeholders, shipped features or tooling in partnership with engineering.
• Strong data fluency — able to analyze usage/configuration data, spot anomalies, and turn findings into a clear narrative and recommendation.
• Excellent written and verbal communication across stakeholders.

Responsibilities

• Compliance analysis & customer usage review across deployment models.
• Governing API, AI-service, and RPA access licensing and enforcement.
• Product roadmap & tooling: own compliance feature improvements and admin tooling.
• Cross-functional enablement & go-to-market: audits, true-ups, and customer materials.

Skills

Product management

License/entitlement management

Software compliance

Data fluency

Education

Bachelor's degree or equivalent

Job description

About Centric Software: Centric Software® is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutionsto plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market. Our story is one of rapid growth, bold ideas and extraordinary opportunities. We’re here to challenge the status quo—and we’re looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.

Job title: Product Manager, License Compliance & Entitlements Function: Product Management Level: Mid to Senior (individual contributor; Radford P3–P4 equivalent) Location: North America (Hybrid (or) remote; occasional travel to customer sites and internal offices) Reports to: VP of Hosting Operations Employment type: Full-time Compensation: $140K – $160K

Role Summary We are hiring a Product Manager for License Compliance & Entitlements to own how our enterprise customers are provisioned, configured, and governed against the scope of their contracts. Our customers run single-tenant deployments across three hosting models — instances we host, instances hosted in the customer’s own cloud, and on-premises installations — which makes consistent, defensible license compliance both harder and more important. This person will operate at the intersection of product, compliance, sales, engineering, support, and legal. They will analyze customer configuration and usage data to confirm customers are operating within contracted scope, build the tooling and product roadmap that prevents license misuse before it happens, and equip our go-to-market and support teams to have clear, data-backed conversations with customers about entitlements. A defining challenge of this role is governing how customers connect to our platform’s APIs through AI services (e.g., MCP servers / agentic tools) and RPA/integration platforms (e.g., Boomi)—determining how that access maps to licensing and building the policies, tooling, and contract language to manage it. This is a builder’s role for someone who is equally comfortable in a usage‑data spreadsheet, a product roadmap review, a contract redline, and a customer‑facing call.

Key Responsibilities

• Compliance analysis & customer usage review Review customer user configuration and usage data across all deployment models (vendor-hosted single‑tenant, customer-cloud single‑tenant, and on-premise) to verify customers are operating within the scope of their contracts. Identify patterns of license misuse, overage, or ambiguous usage, and translate findings into clear, evidence-based summaries. Establish repeatable methods and metrics for measuring entitlement compliance across a diverse enterprise customer base.
• Governing API, AI-service, and RPA access Define how programmatic access to our APIs—including via AI services / MCP servers and RPA or integration tools such as Boomi— is licensed, measured, and enforced. Partner with product and engineering to design entitlement models and controls appropriate for automated, machine, and agent-driven usage. Anticipate emerging access patterns and get ahead of them with policy, tooling, and contract clarity.
• Product roadmap & tooling Own a product roadmap of compliance and entitlement feature improvements, prioritized by risk, revenue impact, and customer experience. Work with engineering to improve administration and entitlement tooling so that license misuse is prevented or surfaced automatically rather than caught after the fact. Balance enforcement with usability so that controls protect the business without creating friction for legitimate customers.
• Cross-functional enablement & go-to-market Partner with the sales team to audit customers, present usage data, and support true‑up / expansion conversations with credible, well-presented evidence. Equip the support team ahead of product releases—especially releases that change or restrict license usage—so they can confidently answer customer questions on product changes. Create customer-facing materials, including training content, release notes, and sales presentations, that clearly explain usage policies and entitlement changes.
• Contracts & legal partnership Contribute to the improvement of customer contracts to clarify permitted usage, close ambiguity, and reflect new access models (including AI/RPA API access). Partner with the legal team to update contract language and licensing terms, and to ensure product controls and contractual terms stay aligned.
• Customer & prospect engagement Join customer and prospect-facing calls to explain our usage and licensing policies and answer questions with authority and clarity. Serve as a trusted, plain-spoken voice on “what’s allowed and why,” representing both the company’s interests and a good customer experience.

Cross-Functional Partnerships

• Partner teamNature of the partnershipSalesAudits, usage data storytelling, true-up / expansion support
• Partner teamNature of the partnershipEngineeringAdmin & entitlement tooling, enforcement controls, telemetry
• Partner teamNature of the partnershipSupportRelease readiness and enablement on license-affecting changes
• Partner teamNature of the partnershipLegalContract language, licensing terms, enforceability
• Partner teamNature of the partnershipProduct & Design Roadmap alignment, admin experience

Required Qualifications

• 3–7+ years in product management, license/entitlement management, or software compliance — mid-level candidates toward the lower end, senior candidates toward the higher end. Direct experience with enterprise software in a B2B context, ideally with single‑tenant, customer-cloud, and/or on-premise deployment models. Demonstrated experience with software licensing, entitlements, or license compliance (from the vendor/publisher side is strongly preferred). Product management capability: has owned a roadmap, prioritized across stakeholders, and shipped features or tooling in partnership with engineering. Strong data fluency — able to analyze usage/configuration data, spot anomalies, and turn findings into a clear narrative and recommendation. Excellent written and verbal communication, including the ability to produce customer-facing materials and represent the company confidently on customer and prospect calls. Comfort operating cross-functionally across sales, engineering, support, and legal, and influencing without direct authority.
• Preferred / Differentiating Qualifications Experience with AI service licensing and/or governing programmatic API access via AI/agentic tools (e.g., MCP servers) or RPA / integration platforms (e.g., Boomi, MuleSoft, Workato). Familiarity with API productization, usage metering, or consumption-based licensing models. Experience supporting customer audits, true-ups, or revenue assurance. Exposure to contract structure and negotiation and working alongside legal on licensing terms. Background in software asset management (SAM), GRC, or entitlement platforms. Bachelor's degree or equivalent experience; MBA or relevant certifications a plus but not required.

What Success Looks Like (First 6–12 Months)

• A clear, repeatable method for reviewing customer configuration and usage against contract scope, applied across the enterprise base.
• A prioritized entitlement/compliance roadmap agreed with engineering and product leadership.
• A defined position and initial controls for AI-service and RPA API access licensing.
• Sales, support, and legal equipped with the data, materials, and language they need for customer conversations and the next release cycle.

Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.

Join Centric Software®, where digital transformation meets real-world impact. We design and deliver next-generation solutions that empower the world’s leading retailers, brands and manufacturers in fashion, luxury, footwear, outdoor, home, food & beverage, cosmetics & personal care and multi-category retail—to become smarter, leaner and more sustainable. Our philosophy is simple: attract the best customers by building the best solutions—crafted by the best teams across the globe. Together, we push boundaries, transform industries and shape the future of how products are made, launched and managed.