Library Technology Support Specialist

Town of Brookline; Brookline (MA); On-site; USD 97,000 - 100,000; Full time

Job summary

The Town of Brookline’s Public Library seeks an innovative Technology Support Specialist to lead the library’s information technologies. You will oversee the integration, maintenance and security of automated systems, train staff and patrons, and coordinate with Town IT to meet cybersecurity standards.

You will manage the library network, supervise technical services, participate in budgeting, and act as MLN Technical Coordinator to support installation and maintenance of automated systems.

Qualifications

• BA/BS in computer science, MIS, engineering or related field.
• Five to seven years of experience in network operations, desktop and server support in a Windows Server enterprise environment.
• At least 3 years of technical expertise with Active Directory; or equivalent education/training.
• Experience with library technology infrastructure is desirable.

Responsibilities

• Designs, administers, secures and maintains a computer network of 130–150 PCs.
• Coordinates training of staff and patrons on library technology.
• Acts as liaison to Town IT and adheres to cybersecurity requirements.
• Oversees hardware/software installation, upgrades and procurement.
• Manages budgeting for library technology and capital projects.

Skills

Active Directory

Network operations

Desktop support

Server support

Troubleshooting

Staff training

Budget management

Education

BA/BS in Computer Science or related field

Master's in Library and Information Science desirable

Tools

Windows Server

LAN/WAN networking

Job description

Career Opportunities with Town of Brookline

Location: 361 Washington Street
Brookline, MA, 02445

The Public Library of Brookline is seeking a dynamic, innovative and creative technology professional to provide leadership and technical expertise in the selection, development, and implementation of library information technologies. Under the direction of the Library Director, the Library Technology Support Specialist will be responsible for the integration and maintenance of all automated systems and equipment, including software, hardware, technical support and training for staff and patrons; manages technical services and circulation operations; Work in consultation with the Town IT department and follow town-wide cybersecurity and other network requirements; performs all other related work as required.

The Public Library of Brookline, a member of the Minuteman Library Network, is a vital community center, with a main library and two branch libraries that boast some of the highest circulation numbers and innovative offerings in the State.

Key Responsibilities:

• Designs, administers, secures and maintains a computer network of 130 – 150 personal computers utilizing networking software and tools. Work with Town IT on library user ID management and security in Active Directory.
• Diagnoses equipment problems. Makes repairs or calls out for repairs as required. Communicates with vendors regarding computers, software, and applications.
• Projects and plans for future technology requirements in compliance with the IT department’s vendor security requirements. Makes recommendations to the Library Director. Selects and purchases hardware and software. Investigates new products to determine their potential usefulness within the library.
• Installs and configures hardware and software including terminals, scanners, printers, security software and filtering software.
• Instructs the staff in the use and basic maintenance of computer equipment and peripherals. Coordinates training of patrons in the use of library equipment.
• Manages software training for all staff; provides direct technology training for staff and the general public.
• Assists in the preparation of the library department budget. Manages capital and repair budget for library technologies.
• Acts as Minuteman Library Network Technical Coordinator, the primary liaison to the MLN Central Site for technical support for installation and maintenance of library automated systems equipment. Attends Key User meetings. Stays abreast of innovations in library technology. Integrates library LAN with the Town’s LAN/Intranet and Minuteman Library Network’s WAN.
• Report to the Library Director, Board of Library Trustees and other professional organizations regarding the library’s technology operations.
• Serves as the library’s web master. Oversees and updates the library’s web page.
• Represents the library on various committees such as the Minuteman Library Network and Technology Committee.
• Coordinates other programs as assigned. Prepares necessary reports, maintains appropriate statistics and makes recommendations.
• Pursues opportunities for professional development. Maintains current knowledge of the field through attendance at conferences, seminars, etc. and by keeping current with literature in the field. Learns all new technology and software programs as well as upgrades in network technology.
• Works with administration in analyzing library’s present and future technology needs and makes recommendations for purchase of appropriate hardware and software. Participates in preparing departmental annual budget for technology needs.
• Performs similar or related work as required, directed or as situation dictates.

Qualifications:

BA/BS in computer science, management information systems, engineering or related field; five to seven years of experience in network operations, desktop and server support in a Windows Server enterprise environment; at least 3 years technical expertise with Active Directory; or any equivalent combination of education, training and experience that provides the requisite knowledge, skills, and abilities for this job. Library technology infrastructure and automation systems experience desirable. Masters in Library and Information Science highly desirable.

The ideal candidate will possess comprehensive knowledge of automated library systems, web design, networking, telecommunications, and a wide range of operating systems and devices. This role requires strong troubleshooting abilities, effective communication skills, and the capacity to guide users of all levels. Candidates should demonstrate sound analytical judgment, the ability to manage multiple projects, and flexibility in adapting to evolving technologies. Advanced technical skills in networking, information systems, and office applications, along with proven supervisory experience, are essential.

Additional Requirements:

A valid driver’s license required.

Starting Salary Range $97K - $100K DOQ, plus generous benefits.

The Town of Brookline is an equal opportunity employer and dedicated to maintaining a diverse workforce.