Library Technology Operations Leader

Duke PA; Durham, Northern (NC, KY); Hybrid; USD 90,000 - 100,000; Full time

Job summary

Duke University Libraries is seeking a Library Technology Operations Manager to lead technology planning, operations, and strategic initiatives. This role serves as the primary liaison between DUL and OIT, overseeing budgets, vendor relationships, and technology refresh programs to enhance staff productivity and user experiences.

The successful applicant will collaborate with library leadership and university partners to deploy innovative solutions, manage projects, and ensure secure, reliable

Qualifications

• Bachelor's degree or equivalent with related experience.
• Minimum of three years of experience supporting technology programs or operations.
• Experience planning, leading, and implementing technology initiatives.
• Strong project management, organizational, and analytical skills.
• Experience managing budgets, timelines, and stakeholder relationships.
• Excellent written and verbal communication for technical and non-technical audiences.
• Commitment to inclusion, collaboration, and service.

Responsibilities

• Lead technology planning, refresh programs, and deployment initiatives that support library staff, public computing environments, AV-enabled spaces, and specialized library technologies.
• Partner with Duke University Libraries leadership and stakeholders to identify technology needs, evaluate solutions, and implement services that improve operational effectiveness and user experiences.
• Serve as the primary liaison between Duke University Libraries and OIT, coordinating technology projects, security initiatives, policy implementation, and support efforts.
• Manage technology budgets, reserve funds, vendor relationships, software licensing, service contracts, and procurement activities.
• Develop and maintain financial forecasts, depreciation schedules, expenditure reports, and multi-year budget plans that support strategic technology investments.
• Lead and support library-wide technology and renovation projects, ensuring project milestones, budgets, documentation, and stakeholder communications are effectively managed.
• Design and deliver training, workshops, documentation, and communications that help staff effectively utilize technology resources and stay informed about evolving technologies and security practices.
• Identify and implement opportunities to improve workflows, enhance efficiency, and leverage technology solutions that support library operations and services.

Skills

Project management

Analytical skills

Communication skills

Customer service

Budget management

Education

Bachelor's degree or equivalent

Tools

SAP R3

Job description

Duke University Libraries is seeking a Library Technology Operations Manager to lead technology planning, operations, and strategic initiatives. This role serves as the primary liaison between DUL and OIT, overseeing budgets, vendor relationships, and technology refresh programs to enhance staff productivity and user experiences.

The successful applicant will collaborate with library leadership and university partners to deploy innovative solutions, manage projects, and ensure secure, reliable