Library Technician

NC State University; Raleigh (NC); On-site; USD 33,000 - 66,000; Full time

Job summary

NC State University seeks a Library Technician to manage collections and provide assistance to students and faculty. This role involves supervising student workers, maintaining library resources, and delivering high-quality customer service in a dynamic educational environment. Ideal candidates will have experience in library services and strong organizational skills.

Qualifications

• Two years of experience in library services or related field.
• Proven experience delivering high-quality public service.
• Ability to manage multiple priorities efficiently.

Responsibilities

• Deliver expert assistance in-person, online, and over the phone.
• Organize and maintain print and digital collections.
• Lead and supervise a team of student workers.

Skills

Customer Service

Problem Solving

Communication

Organization

Education

High school diploma or equivalent

Tools

Microsoft Office

Google Workspace

Job description

Please see Special Instructions for more details.

Please include a resume, cover letter and contact information for three professional references.

Job Posting Information

Posting Number

Posting Number PG194588SP

Internal Recruitment

Internal Recruitment No

Working Title

Working Title Library Technician

Anticipated Hiring Range

Anticipated Hiring Range $51,000

Work Schedule

Work Schedule M-F, 8:00 a.m. to 5:00 p.m.

Job Location

Department

Department College Of Education

About the Department

About the NC State College of Education

As one of the nation’s top-ranked colleges of education, NC State’s College of Education leads the way in North Carolina in preparing extraordinary educators, conducting transformational research, and engaging communities where they are to improve the educational outcomes of all learners and advance the greater good.

The college’s faculty are widely-recognized thought leaders who use their research to transform the practice of teaching, learning, and leading. They have particular strengths in improving technology-enhanced learning and teaching; fostering community-based learning and PK-16 partnerships; and innovating leadership and workforce development, educational policy, and evaluation. About two-thirds of the faculty are grant active. They are engaged in over 225 active projects totaling $151 million, making them the most productive in terms of research activity compared with other colleges of education in North Carolina and among the Top 5% in the nation. In FY24, the college’s research expenditures exceeded $20 million.

The college has over 1,600 students studying across five graduate certificates, seven undergraduate majors, two undergraduate minors, 13 master’s degrees, three Ph.D., and two Ed.D. programs housed in three academic departments: Educational Leadership, Policy, and Human Development; Science, Technology, Engineering, and Mathematics Education; and Teacher Education and Learning Sciences, with approximately 130 tenure-track and professional-track faculty, 110 support and professional staff, and about 160 graduate and teaching assistants. The College of Education is also home to the Belk Center for Community College Leadership and Research, the Friday Institute for Educational Innovation, and Elevate, NC State’s inclusive postsecondary education program for students with intellectual and developmental disabilities.

The college has over 18,000 living alumni, with over 6,000 working in public schools in every county in North Carolina. Those who are teachers rate among the highest in effectiveness on surveys of school employers in North Carolina.

NC State promotes an integrated approach to problem solving that transforms lives and provides leadership for social, economic, and technological development across North Carolina and around the world. NC State’s land grant mission of teaching, research and service is dedicated to the service of North Carolina and its people. Applicants are encouraged to review the institution’s mission, vision and strategic plan, and consider how their background, interest and experience would enable them to support the university.

About the Media and Education Technology Resource Center ( METRC )

The Media and Education Technology Resource Center ( METRC ) provides technology and media resources in support of college faculty, students, and staff. METRC provides resources and services to facilitate the preparation of professional educators, counselors and administrators at the undergraduate and graduate levels, and to model an exemplary school library media center. In addition to an extensive array of educational technology, METRC maintains a collection of K-12 literature and current state-adopted K12 textbooks. Services include professional development opportunities for both students and faculty and instruction/collaboration in literacy and instructional technology. The METRC space is a comfortable, inviting environment with individual and collaborative work and conferencing spaces. METRC has an open PC and Mac lab with access to Wolfcopy printers including a plotter (poster) printer as well as scanners, a SmartBoard, an Ellison die cutter, 3-D printers in a MakerSpace and more. Patrons can also check out cameras, audio equipment, laptops, tablets, maker-ed kits, robotics kits, etc. Instructors are invited and encouraged to work with professional METRC staff to co-teach lessons in instructional technology, literacy and utilization of METRC resources.

Join us at METRC , where you will be the frontline guide and problem-solver for students, faculty, and researchers shaping the future of education.

In this role, you will be the primary resource for library users—helping them access and navigate a rich blend of physical and digital collections, cutting-edge equipment, and essential learning spaces. Whether troubleshooting technology, guiding users through complex resources, or curating high-quality educational materials, your expertise will empower future teachers, graduate students, and faculty to achieve their goals.

You will manage and maintain an evolving collection of books, journals, media, and technology tools like VR equipment and projectors, ensuring everything is accessible and current. Your insight into usage patterns and library services will help shape how METRC adapts and grows to meet user needs.

As a leader behind the scenes, you’ll supervise and train a team of student workers, fostering a welcoming and efficient environment while troubleshooting challenges with confidence and flexibility. Your ability to communicate clearly and solve problems independently will make METRC a hub of innovation and support for our educational community.

What you’ll do:

• Deliver expert, personalized assistance in-person, online, and over the phone, including content-based reference and technical troubleshooting for diverse library resources and equipment.
• Organize, evaluate, and maintain both print and digital collections, acquiring new materials that reflect award-winning and diverse educational content.
• Analyze circulation and patron data to recommend improvements that enhance library services and spaces.
• Lead, train, and supervise a team of 10-12 student workers, managing schedules and developing ongoing staff training programs.
• Maintain and update METRC’s online presence to provide quick access to resources and solutions for users and staff.
• Use specialized library systems and databases to manage information, modify cataloging processes, and ensure smooth resource delivery.
  
  

If you enjoy a multifaceted role that blends technology, customer service, information management, and leadership—and you thrive in a community dedicated to educational excellence—this is the opportunity for you to make a meaningful impact.

In addition to the core responsibilities of this role, there will be opportunities to take on special projects and collaborate with leadership on other assignments. This offers an opportunity to build on your skills, explore new areas, and gain a deeper understanding of the department’s operations.

Qualifications

High school diploma or equivalency and two years of experience in library services, office support, or related field; or an equivalent combination of training and experience.

Other Required Qualifications

• Proven experience delivering high-quality public and customer service across multiple channels (in-person, phone, email, online) in a fast-paced, high-demand environment.
• Strong understanding of the information and learning needs of college students and faculty, with the ability to assist effectively across diverse academic programs.
• Ability to manage multiple competing priorities efficiently while maintaining accuracy, attention to detail, and high service standards.
• Familiarity with education-related library collections and resources—including fiction, nonfiction, and teaching materials—to support research and instructional needs.
• Skilled in interpreting and applying a wide range of policies and procedures, exercising sound independent judgment when necessary.
• Proficient with multiple operating systems and software suites (Microsoft Office, Google Workspace), and knowledgeable in troubleshooting and training users on consumer electronics such as cameras, tablets, projectors, and laptops.
• Strong organizational, written, and oral communication skills to maintain accurate records and interact professionally with patrons and staff.
• Experience supervising, training, and scheduling student staff to ensure consistent service delivery and operational efficiency.
• Demonstrated ability to work independently and collaboratively, applying problem-solving skills to resolve complex or non-routine issues.

Preferred Qualifications

• Experience in a K-12 library or school setting, or a strong interest in supporting K-12 education, with opportunities to deepen expertise in this area.
• Familiarity with multimedia software for creating and editing graphics, sound, and video — or a willingness to learn these valuable skills on the job.
• Experience collaborating with students and faculty in higher education environments, with room to expand your understanding of academic library services.
• Hands-on experience using integrated library systems or a readiness to quickly become proficient in these essential tools.
• Background working in library settings, or enthusiasm for gaining practical knowledge in library operations and resource management.
• Experience editing websites and developing online guides or instructions, with support to build your skills in digital content creation and user communication.

Required License or Certification

n/a

Valid NC Driver's License required

Valid NC Driver's License required No

Commercial Driver's License Required?

Commercial Driver's License Required? No

Recruitment Dates and Special Instructions

Job Open Date

Job Open Date 05/19/2025

Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)

Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.) 05/23/2025

Notice to Applicants

Please note that the work history on your resume, must also be included in your application.

Special Instructions

Please include a resume, cover letter and contact information for three professional references.

Position Number

Position Number 00107473

Position Type

Position Type SHRA

Position Classification Band Title

Position Classification Band Title University Library Technician

Position Classification Band Level

Position Classification Band Level Advanced

Position Classification Salary Range

Position Classification Salary Range $ 33,540 - $ 65,378

Salary Grade Equivalency

Salary Grade Equivalency GN09

Alternate Option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Full Time Equivalent (FTE) (1.0 = 40 hours/week)

Full Time Equivalent (FTE) (1.0 = 40 hours/week) 1.0

Appointment

Appointment 12 Month Recurring

Mandatory Designation - Adverse Weather

Mandatory Designation - Adverse Weather Non Mandatory - Adverse Weather

Mandatory Designation - Emergency Events

Mandatory Designation - Emergency Events Non Mandatory - Emergency Event

Time Limited Position

Time Limited Position No

Time-Limited Appointment Length (if applicable)

Department Id

Department Id 130101 - College Of Education

EEO

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at [phone] or [e-mail] .

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * How did you learn of this opportunity?
  • NCSU Website
  • Job Alert (automated email from our system)
  • NCSU Executive Search Services
  • Monster.com
  • CareerBuilder.com
  • InsideHigherEd.com
  • Other Online Job Board
  • Carolina Job Finder / Employment Guide
  • Job / Career Fair
  • The Chronicle of Higher Education
  • Professional Journal
  • Print Advertisement (Newspaper / Periodical)
  • Professional Organization
  • Direct Contact from NCSU HR Representative / Recruiter
  • NCSU Employee Referral
  • Social Media (LinkedIn, Twitter, Facebook, Other)
  • Other
• If you selected "Other" for the previous question, please provide the source you learned about this opportunity from.

  (Open Ended Question)

• * Please select the response below that best describes your experience/education for the University Library Technician position.
  • High school diploma/GED and two years of experience in library services, office support, or related field
  • Associate's, Bachelor's, Master's, or Doctorate in any field
  • Combination of post-high school education and experience to equal at least two years in library services, office support, or related field (ex. 1 year of college and 1 year of experience)
  • Did not complete high school but have a combination of education/experience to equal at least 6 years in library services, office support, or related field (ex. 1 year of high school and 5 years of experience)
  • None of the above
Required Documents
• Cover Letter
• Contact Information for References
• Resume/CV
Optional Documents

NC STATE UNIVERSITY
RALEIGH, NC 27695
PHONE: [phone]