Library Technical Assistant - Sam Lena-South Tucson Library

pimacounty; Tucson (AZ); On-site; USD 25,000 - 33,000; Part time

Job summary

Pima County's Sam Lena-South Tucson Library is hiring a part-time Library Technical Assistant. You will assist public patrons, support library technology, and help run daily operations in a community-focused setting.

The role emphasizes strong customer service, tech assistance, and the ability to work with diverse patrons. Bilingual English/Spanish is highly valued, and prior ILS experience is a plus.

Qualifications

• Experience in library setting is preferred.
• Customer service experience is required.
• Bilingual English/Spanish is preferred (speaking, reading, writing).
• Experience with library technology and devices is required.
• Experience using an ILS system (Sierra, Polaris, SirsiDynix, Millennium, Alma, Symphony, Horizon, Carl, Apollo).
• Cash handling or money transactions experience is desired.

Responsibilities

• Provide customer service to the public and assist with library technology.
• Assist patrons with library resources, digital downloads and self-service tools.
• Troubleshoot library computers with IT support as needed.
• Check items in/out, issue library cards, and manage fines and deposits.
• Support daily library operations and uphold DEI initiatives.

Skills

Customer service

Tech proficiency

Bilingual English/Spanish

Tools

Sierra

Polaris

SirsiDynix

Millenium

Alma

Symphony

Horizon

Carl

Apollo

Job description

Job Description Summary

Department - County Free Library Job Description

Job Type: Classified

Job Classification: 5914 - Library Technical Assistant

Salary Grade: 2

Pay Range

Hiring Range: $17.90 - $21.03 Per Hour

Pay Range: $17.90 - $24.16 Per Hour

Range Explanation:

Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

Pay Range is the entire compensation range for the position.

Join the Sam Lena-South Tucson Library as a part-time Library Technical Assistant! This position provides customer service, assists customers with library technology and personal electronic devices, and supports daily library operations.

Essential Functions:

As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department's need and will be communicated to the applicant or incumbent by the supervisor.

Provides customer service by working directly with the public, answering telephone calls, sending electronic communications, interpreting and relaying library and Pima County policies and procedures, resolving complaints, and providing technical assistance with library equipment and software; Assists the public in the use of library resources and services including the catalog, databases, online accounts, digital downloads and self-service technologies; Troubleshoots and maintains library computers which includes working with library department and Pima County IT staff to resolve technological issues at division level; Assists library users with personal devices and technology including common web-based platforms, digital downloads, operating systems, software, and applications; Checks items in and out, issues and updates library cards, collects fines, processes deposits, bills customer accounts, issues refunds, processes reserved items and ILLs and researches information in customer accounts; Provides services to community members and library users by demonstrating cultural competence and emotional intelligence in support of the Library's diversity, equity and inclusion initiatives as well as strategic directions; Communicates effectively both verbally and in writing. Abides by state and federal laws in handling confidential and sensitive information; Demonstrates and utilizes skills in problem solving, decision making, conflict resolution, de-escalation, and assessing needs of library patrons to effectively answer questions and meet requests.

Minimum Qualifications:

Any combination of skills, education or experience that demonstrates an ability to perform the duties and responsibilities identified in the classification. Other specific requirements may be identified by the department head at the time of recruitment.

Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.

Preferred Qualifications : (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.):

• Minimum one (1) year experience working in a library setting.
• Minimum one (1) year experience in customer service.
• Bilingual (English/Spanish - speaking, reading, writing).
• Minimum two (2) years experience with technology (email, eBooks, Microsoft Office Suite, personal electronic devices such as tablets, cell phones, e-readers, library website, Google forms or docs).
• Experience using an integrated library system (ILS), such as Sierra, Polaris, SirsiDynix, Millenium, Alma, Symphony, Horizon, Carl, and/or Apollo.
• Experience using a cash register and handling money.

Selection Procedure:

Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process.