Library Tech Support & Training Specialist

Brooklyn Public Library; New York (NY); On-site; USD 38,000 - 47,000; Full time

Job summary

Brooklyn Public Library is seeking a Technology Resource Specialist to deliver user-centered tech support, train staff, and run computer classes across branches. The role requires strong customer service, a solid grasp of Windows and MS Office, and familiarity with Sierra, Bibliocommons, Overdrive, and Pharos.

The TRS will open/close the branch, coordinate with IT and vendors, and participate in ongoing training to support patrons and staff effectively.

Qualifications

• High school diploma or equivalent and limited related experience.
• Must achieve 80% or better on TRS exam.
• Strong knowledge of Windows and MS Office applications.
• Familiarity with Sierra, Bibliocommons, Overdrive Media; Pharos is a plus.
• Good networking knowledge and the ability to troubleshoot hardware/software.

Responsibilities

• Provide courteous, responsive technology support to branch users.
• Troubleshoot problems and escalate to IT Help Desk when needed.
• Train staff and patrons in library technology and software usage.
• Deliver regular computer classes and assist with manuals and procedures.
• Coordinate with IT and vendors for level 2/3 support.
• Open/close branch and cover weekend shifts as required.
• Comply with library policies and participate in training and cross-training.

Skills

Customer service

Windows & MS Office

Networking

Troubleshooting

Communication skills

Multitasking

Education

High school diploma

TRS exam 80%

Tools

Sierra

Bibliocommons

Overdrive Media

Pharos

Job description

Brooklyn Public Library is seeking a Technology Resource Specialist to deliver user-centered tech support, train staff, and run computer classes across branches. The role requires strong customer service, a solid grasp of Windows and MS Office, and familiarity with Sierra, Bibliocommons, Overdrive, and Pharos.

The TRS will open/close the branch, coordinate with IT and vendors, and participate in ongoing training to support patrons and staff effectively.