Library Tech Support & Training Specialist

Brooklyn Public Library; Arlington (TX); On-site; USD 38,000 - 47,000; Full time

Job summary

Brooklyn Public Library seeks a Technology Resource Specialist (TRS) to promote effective use of technology across the organization. The TRS provides courteous, responsive support and ensures smooth operation of branch technology.

This is a full-time, union, non-exempt role with a hiring salary of $42,424.20. The position requires strong Windows/MS Office skills, knowledge of library software (Sierra, Bibliocommons, OverDrive), and the ability to train staff and users.

Qualifications

• High school diploma or equivalent and three to six months of related experience and/or training
• Score of 80 % or better on TRS exam
• Excellent knowledge of Microsoft Windows & MS Office (Word, Excel. PowerPoint)
• Intermediate skills in Sierra, Bibliocommons and Overdrive Media; Knowledge of Pharos a plus
• Knowledge of telecommunications technology
• Ability to identify and troubleshoot hardware and software problems
• Knowledge of computer networking and wireless networks
• Excellent customer service skills; Ability to work with diverse customer clientele
• Ability to gather and analyze data
• Excellent interpersonal, problem solving & communication skills (written & oral)
• Must be able to manage multiple projects and priorities
• Required to work evenings & weekends

Responsibilities

• Responsible for providing customer service, preventing technology related problems and assuming responsibility for the proper functioning of the branch’s technology
• Identify and troubleshoot technology problems, referring more complex problems that cannot be resolved in-house to the IT Help Desk
• Train and develop staff at branch and/or Central Library in use of library technology
• Train users on the use of library software and hardware; Lead regularly scheduled computer classes
• Perform scheduled tasks and assignments on the TRS Checklist
• Install peripheral equipment as well as coordinate the installation, maintenance, relocation and repair of technology hardware and software as necessary
• Serve as point of contact and coordinate with the IT department and third party vendors for level 2 and level 3 technology support
• Answer, evaluate, and prioritize in-person requests for assistance from users experiencing computer-related technology problems
• Assist with the evaluation of hardware and software to determine the ease of use and whether the product will aid user in performing work
• Assist with the creation and revision of user training manuals and procedures
• Circulation/Customer Service desk assignments and participation in community outreach as needed
• Interpret BPL policies and procedures
• Participates in mandatory and optional training & committees for professional development (meetings, online, etc.) and in local cross-training
• Responsible for opening and closing the branch and weekend shifts
• Other duties as assigned

Job description

Brooklyn Public Library seeks a Technology Resource Specialist (TRS) to promote effective use of technology across the organization. The TRS provides courteous, responsive support and ensures smooth operation of branch technology.

This is a full-time, union, non-exempt role with a hiring salary of $42,424.20. The position requires strong Windows/MS Office skills, knowledge of library software (Sierra, Bibliocommons, OverDrive), and the ability to train staff and users.