Development Services Specialist

City of Flagstaff; Flagstaff (AZ); On-site; USD 47,000 - 71,000; Full time

Benefits offered by this job

Health benefits

ASRS retirement

Paid holidays

Tuition assistance

Wellness program

Job summary

The City of Flagstaff is seeking a specialist-level staff member to handle front-counter duties and support permit processing for Building Inspection, Engineering, and Planning & Zoning. You will review submittals for completeness, answer routine technical questions, and ensure accurate, timely processing to support public service goals.

This role emphasizes high public interaction within the Community Development department, offering opportunities to assist in plan review, permitting, and data

Qualifications

• Two years of college-level coursework.
• Two years of customer service experience.
• One year of experience performing increasingly responsible administrative work with computer software.
• Any combination of relevant education and experience may be substituted on a year-for-year basis.

Responsibilities

• Provides excellent customer service to internal and external customers.
• Provides technical information regarding locations for utilities to contractors, citizens, and professionals.
• Performs data entry and assists in development review processes and notices.

Skills

Customer service

Administrative support

Data entry

Education

Two years college coursework

Tools

Computer software

Job description

This specialist-level position plays a key role in daily operational decision-making and serves as a primary point of contact for the public. In this role, you will perform technical front-counter duties and support the processing of permit applications for review by Building Inspection, Engineering, and Planning and Zoning. You will conduct initial reviews of submittals for completeness, ensure proper processing, and respond to routine technical questions. With its high level of public interaction and responsibility, this position is essential to delivering efficient, accurate, and customer-focused service within the Community Development department.

• Provides excellent customer service to both internal and external customers.
• Provides technical information regarding locations for manholes, sewer/water mains, sewer/water taps, system slopes, survey landmarks, street and right of way dimensions, and flood plains/ways to contractors, citizens, and professionals.
• Works closely with the current planning program on development review submittalsand serves as back-upto include data entry, staff assignments, agenda creation, and distribution of bi-weekly staff assignments, uploading documents and ensure that minimum requirements are included in the development review project applications
• Analyses asbestos inspection reports to ensure Federal/State requirements are met.
• Confers with architects, engineers, homeowners and contractors on design data or to resolve problems.
• Provides specific feedback to designers through phone calls, letters, emails, or meetings as required to resolve problems prior to issuance of a permit.
• Provides solutions to the public in reference to the Zoning Code, the International Residential and Commercial Codes, and the Engineering Design Standards and Specifications.
• Assists the public with questions they may have regarding the proper procedures, forms, permits, plans, fees, and time frames associated with building, engineering, planning, code compliance, and zoning requests.
• Seeks resolutions for multiple City section and divisions problems and questions.
• Checks permit applications and plans for completeness, and minimum submittal requirements for various different permit types for multiple programs, sections and divisions.
• Expedites the flow of plans and permits to the proper authority for review. Completes data entry using permit tracking software which is crucial for completed permits.
• Processes all program/section/division permits that are submitted through the Citizen Access online portal and in-person applications including accessing fees, comments, completeness, accuracy and issuance ensuring that the proper Arizona Registrar of Contractors licensing requirements are adhered too.
• Communicates with builders, homeowners, contractors, and developers regarding the status of their permit or request through the Community Development Review and Engineering review Process.
• Participates in the on-going maintenance of the Community Development tracking system database and assists in training new personnel in its updating and use.
• Assists in developing methods and procedures to ensure a smooth, timely, and efficient flow in the processing of all Community Development and Engineering applications and permits.
• Other duties as assigned.

MINIMUM REQUIREMENTS

• Two years of college level coursework.
• Two years of customer service experience.
• One year of experience performing increasing responsible administrative work including proficiency with computer software applications.
• Any combination of relevant education and relevant experience may be substituted on a year-for-year basis.

DESIRED EXPERIENCE AND TRAINING

• Experience in a high-profile public customer service position.
• Customer service experience related to construction, building, planning/zoning and/or building plan review.

OTHER REQUIREMENTS

• Regular attendance is an essential function of this job to ensure continuity.

We are dedicated to fostering an inclusive and positive work environment. We offer competitive pay, outstanding benefits, and the chance to work with a committed team making a difference in our community. Located in the beautiful mountain town of Flagstaff, AZ, you’ll enjoy a unique quality of life with outdoor recreation, stunning scenery and a welcoming community.

Our total compensation package includes best-in-class benefits and an annual salary of $47,049.60 - $70,574.40, based on the candidate's qualifications and experience. Plus:

• Arizona State Retirement System with 100% Match
• Employees are members of Arizona State Retirement System (ASRS) with a mandatory contribution rate of approximately 12%
• Deferred Compensation Options
• Up to 4% Annual Pay for Performance Increase
• Group Insurance including Health, Dental and Vision coverage
• Flexible & Health Savings Accounts
• 13 Paid Holidays, Vacation, Sick Leave, Personal Leave, Paid Parental Leave, Bereavement, Jury Duty
• Life Insurance, AD&D, Short- and Long-Term Disability and Voluntary Life Insurance
• First-Time Homebuyer Assistance
• Qualified Public Student Loan Forgiveness Employer
• Tuition Assistance
• Employee Clinic, Telehealth, Wellness Program & Incentives
• Tobacco Cessation Program
• Employer Assistance Program
• Recognition includingWorki versary, Wonderful Outstanding Worker (WOW), On-the-Spot, 7k Award, and City Manager's Excellence Awards
• Employee Discounts:MountainLine Bus Eco Pass, Aquaplex, and Recreation Centers

Please note that Compensation and Benefits are subject to change based on future policy change, budgetary impact, and Council changes.

The City of Flagstaff is looking for team members who are passionate about community, innovation, and quality of life. Come be a part of this cool community and see why the City of Flagstaff is a great place to work!