Library Specialist: Flexible Schedule, Customer-Focused Tech

Hoover; Hoover (AL); On-site; USD 42,000 - 46,000; Full time

Job summary

Hoover Library is seeking a Library Specialist to provide exceptional patron experience and operational support across divisions. The role offers flexibility and requires the ability to work a range of shifts, including nights and weekends.

The position emphasizes strong customer service, technical assistance, and potential passport-related duties within the assigned area. A high school diploma or higher education is required with related library experience.

Qualifications

• High school diploma or GED with library experience or higher education.
• Ability to operate a computer and Microsoft Office.
• Customer service skills for internal and external patrons.
• Ability to lift up to 40 lbs and maneuver carts and shelves.
• Flexible schedule including weekdays, nights and weekends.
• Passport certification not required initially but must be obtained within 6 months.

Responsibilities

• Provide high-level customer service and welcoming patron assistance.
• Deliver reference, readers' advisory, circulation, and tech support.
• Support programs, outreach, and library services for adults or children.
• Assist with collection management and passport services as needed.
• Perform technical and operational duties in the assigned area.
• Troubleshoot customer needs and escalate issues when necessary.
• Follow supervisor directives and exercise sound judgment.

Skills

Customer service

Microsoft Office

Physical stamina

Flexible scheduling

Passport certification readiness

Education

High School Diploma or GED

Associates Degree

Bachelor's Degree or higher

Master’s degree (ALA accredited)

Job description

Hoover Library is seeking a Library Specialist to provide exceptional patron experience and operational support across divisions. The role offers flexibility and requires the ability to work a range of shifts, including nights and weekends.

The position emphasizes strong customer service, technical assistance, and potential passport-related duties within the assigned area. A high school diploma or higher education is required with related library experience.