Library Specialist Full Time

Hoover; Hoover (AL); On-site; USD 42,000 - 46,000; Full time

Job summary

Hoover Library is seeking a Library Specialist to provide exceptional patron experience and operational support across divisions. The role offers flexibility and requires the ability to work a range of shifts, including nights and weekends.

The position emphasizes strong customer service, technical assistance, and potential passport-related duties within the assigned area. A high school diploma or higher education is required with related library experience.

Qualifications

• High school diploma or GED with library experience or higher education.
• Ability to operate a computer and Microsoft Office.
• Customer service skills for internal and external patrons.
• Ability to lift up to 40 lbs and maneuver carts and shelves.
• Flexible schedule including weekdays, nights and weekends.
• Passport certification not required initially but must be obtained within 6 months.

Responsibilities

• Provide high-level customer service and welcoming patron assistance.
• Deliver reference, readers' advisory, circulation, and tech support.
• Support programs, outreach, and library services for adults or children.
• Assist with collection management and passport services as needed.
• Perform technical and operational duties in the assigned area.
• Troubleshoot customer needs and escalate issues when necessary.
• Follow supervisor directives and exercise sound judgment.

Skills

Customer service

Microsoft Office

Physical stamina

Flexible scheduling

Passport certification readiness

Education

High School Diploma or GED

Associates Degree

Bachelor's Degree or higher

Master’s degree (ALA accredited)

Job description

Overview

Hiring Range: $41,828.80 - $46,113.60The Library Specialist is a paraprofessional position that provides library services and operational support within an assigned area. Specialists may be assigned to any division of the library. Divisions of the library include Public Services, Youth Services, Technology & Marketing, Community Services, Materials Management, Arts and Administration.

Qualifications

1. High School Diploma or GED equivalent with Two (2) years of Library Experience

OR

Associates Degree with One (1) year of Library Experience

OR

Bachelor's Degree or higher

2. Experience operating a computer, including Microsoft Office

3. Excellent internal and external customer service skills

4. Ability to perform physically demanding tasks; push and unload heavy carts,lift up to 40 lbsandmaneuver among high and low shelves

5. Ability to work a flexible schedule to include weekdays, nights and weekends

6. Possession of a valid driver's license and the ability to obtain/maintain a City of Hoover Driver's Permit

7. Passport Certification from the US Department of State is not necessary when applying, but must be obtained within (6) months of employment

PREFERRED QUALIFICATIONS:

• Master’s degree from an ALA-accredited program in Library and Information Studies
• Previous library experience

Responsibilities

Provides a high degree of customer service; provides knowledgeable, responsive, and welcoming assistance to patrons; ensures all work, whether public-facing or behind the scenes, supports a positive customer experience; Provides direct service to the public, including reference, reader’s advisory, circulation, and technology assistance; supports or delivers programs, outreach, and other library services to either adults or children, depending on assigned division; Library Specialists assigned to Youth Services may require storytelling; assists with some collection management and other specialized functions, such as passport services; performs technical and operational duties within the assigned area; assists with problem-solving and responds appropriately to customer needs; performs other duties as assigned by supervisor;

Supplemental Information

Library Specialists work independently within established policies and procedures and are expected to exercise judgment and initiative. Specialists may provide operational leadership within their assigned area when a Librarian or Manager is unavailable.