Library Services Technician: Frontline Support & Programs

ESCAMBIA COUNTY; Pensacola (FL); On-site; USD 21,000 - 27,000; Full time

Job summary

Escambia County in Pensacola, FL is seeking a library clerk to handle daily operations, respond to customer inquiries, and perform essential library functions in person, by email, and by phone. The role includes processing payments, maintaining records, and supporting classes and events.

The position is full-time with standard county procedures, and a mandatory drug test is noted as part of the onboarding process. Experience in public service and strong communication skills are valued.

Qualifications

• High School Diploma or GED and at least one year of customer service experience.
• Ability to respond to inquiries via phone, email, and in person.
• Familiarity with basic office software and recordkeeping processes.

Responsibilities

• Respond to telephone, email, written, and in-person inquiries from the public and departments.
• Receive applications for service, determine eligibility, and process payments.
• Post information to records and maintain organized shelves and displays.
• Prepare and review routine paperwork and confidential information.
• Assist with library classes and events, including setup and teardown.

Skills

customer service

communication

recordkeeping

data entry

Education

High School Diploma or GED

Job description

Escambia County in Pensacola, FL is seeking a library clerk to handle daily operations, respond to customer inquiries, and perform essential library functions in person, by email, and by phone. The role includes processing payments, maintaining records, and supporting classes and events.

The position is full-time with standard county procedures, and a mandatory drug test is noted as part of the onboarding process. Experience in public service and strong communication skills are valued.