Library Services Supervisor, Langsam Library

University of Cincinnati College of Medicine; Cincinnati (OH); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Tuition remission

Health coverage

Retirement plans

Paid time off

Job summary

University of Cincinnati Langsam Library seeks a Library Services Supervisor to oversee the service desk and supervise student associates. The role emphasizes afternoon and evening hours, including Sundays, to provide operational leadership during peak service times.

Responsibilities include supervising staff, coordinating Course Reserves, and managing library systems (Alma/Primo/Leganto), with a focus on data-driven service improvements and policy adherence.

Qualifications

• Bachelor's Degree required; five years of relevant education/experience may fulfill minimum.
• One year of relevant work experience.
• Recent supervisory experience, particularly with student associates.
• Experience with operational management.
• Demonstrated work experience serving a varied user population.

Responsibilities

• Oversee service desk and supervise student associates during afternoon/evening hours.
• Provide supervision, training, and support to staff as appropriate to departmental needs.
• Coordinate Course Reserves services across Library locations, ensuring timely processing.
• Oversee and coordinate library operational systems, technologies, and workflows (ILS).
• Develop, document, and maintain operational procedures and best practices.

Skills

Supervisory experience

Operational management

Customer service

Staff training

Education

Bachelor's Degree

Tools

Alma/Primo/Leganto

Interlibrary Loan

Job description

Library Services Supervisor, Langsam Library Job Description Job Title: Library Services Supervisor, Langsam Library Posting Start Date: 10/8/26 Work Arrangement: Onsite

Job Overview

Oversee service desk and supervise student associates at Langsam Library Operations and User Services. The position will primarily work afternoon/evening hours, including Sunday, to provide operational leadership during the University's highest service hours.

Essential Functions

• Ensure high-quality customer service, attention to detail in user services, and accuracy in the completion of opening/closing processes and statistics gathering.
• Cover service desks as necessary, performing circulation and reserves responsibilities. Respond to user requests and needs, referring to librarians, informationists and others as necessary. Interpret library policies and procedures.
• Provide functional supervision, guidance, training, and support to student associates and other staff as appropriate to departmental needs.
• Oversee student associate assignments at the desk and in the care and maintenance of physical library collections. Participates in and assists with the training of student associates.
• At Langsam Library, provide advanced support for library staff, student associates, faculty, and library users; interpret and apply library policies and procedures and refer issues as appropriate.
• Oversee and coordinate assigned library operational systems, technologies, and workflows, including integrated library systems and related services.
• Develop, document, and maintain operational procedures, standards, and best practices appropriate to assigned services.
• Participate in the implementation, testing, evaluation, and ongoing improvement of library systems, services, technologies, and workflows.
• Coordinate responses to facility, technology, security, and public service issues that arise during assigned hours and communicate significant operational concerns to library director and administration.
• Collect, review, and interpret operational information and data to support assessment, reporting, planning, and continuous service improvement.
• Serve as the primary operational lead for Langsam Library during assigned afternoon and evening hours.
• Serve as the Alma/Primo/Leganto Course Manager primary admin.
• Coordinate and oversee Course Reserves services across University Libraries locations, ensuring accurate, timely processing of reserve materials and course requests in accordance with library policies and procedures.
• Maintain Course Reserves workflows and documentation, and collaborate with faculty, library staff, and campus partners to support course-related resource access and continuous improvement of reserve services.
• Participate in UC Libraries meetings, trainings, and committees as appropriate to responsibilities.
• May provide direct and/or indirect supervision to exempt and non-exempt staff (i.e., hiring/firing, performance evaluations, disciplinary action, approve time off, etc.).
• Perform related duties based on departmental need. This job description can be changed at any time.

Required Education

• Bachelor's Degree.
• Five (5) years of relevant education, experience and/or other specialized training can fulfill minimum education and experience requirements.

Required Experience

• One (1) year of relevant work experience.

Additional Qualifications Considered

• Recent supervisory experience, particularly with student associates.
• Strong commitment to innovative and responsive library services.
• Experience with operational management.
• Demonstrated work experience serving a varied user population.
• Strong commitment to innovative and responsive library services.
• Demonstrated work experience serving a varied user population.
• Working knowledge of an Alma/Primo/Leganto (ILS) and Interlibrary Loan.

Physical Requirements/Work Environment

• Office environment/no specific unusual physical or environmental demands.

Compensation and Benefits

UC offers an exceptional benefits package designed to support your well-being, financial security, and work-life balance. (UC Benefits) Eligibility may vary by position and FTE status. Highlights include:

Salary/Hourly Pay Rate Information:$47,800-$55,000. Final pay rate will be determined based on candidate qualifications and experience

Comprehensive Tuition Remission

UC provides tuition remission for you and your eligible dependents, covering tuition costs for nearly all undergraduate and graduate programs offered by the university.

Robust Retirement Plans

As a UC employee, you won’t contribute to Social Security (except Medicare). Instead, you’ll choose between state pension plans (OPERS, STRS) or an Alternative Retirement Plan (ARP), with UC contributing 14-18% of your salary based on position.

Real Work-Life Balance

UC prioritizes work-life balance with a generous time-off policy, including:

Vacation and sick time

11 paid holidays and additional end-of-year paid time off (Winter Season Days)

6 weeks of paid parental leave for new parents

Additional Benefits Include:

• Competitive salary based on experience
• Comprehensive health coverage (medical, dental, vision, prescription)
• Flexible spending accounts & wellness programs
• Professional development & mentorship opportunities

To learn more about why UC is a great place to work, please visit our Careers Page .

UC is an E-Verify employer. If hired into this position, you will be required to provide satisfactory proof of employment eligibility by providing acceptable, original forms of identification for employment verification via the Federal I-9 employment verification process.

Equal Opportunity Employer. Building a workplace where all qualified applicants will receive consideration for employment, including Individuals with Disabilities and Protected Veterans.

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