Circulation & Collection Maintenance Student Supervisor [Campus Only Recruitment]

University of California, Santa Cruz; California (MO); On-site; USD 44,000 - 48,000; Full time

Benefits offered by this job

Full benefits

Job summary

UC Santa Cruz is seeking Circulation & Collection Maintenance Assistants to support public service desks, manage materials, and assist library patrons at two service desks on campus. You will supervise student workers, handle scheduling, and contribute to unit-wide projects while upholding the Principles of Community.

The role includes duties across desk operations, training and evaluating student staff, and maintaining security and accuracy in daily tasks.

Qualifications

• Bachelor's degree in related area and / or equivalent experience / training.
• Demonstrated customer service experience.
• Demonstrated experience assigning, reviewing and following up on the work of others.
• Previous library experience, especially with automated systems.
• Demonstrated interpersonal skills including excellent communication, tact, diplomacy, and flexibility to work effectively with staff, faculty, students, and the public.
• Excellent verbal and written communication skills.
• Ability to complete assignments with attention to detail and a high degree of accuracy.
• Ability to establish priorities and manage multiple activities to meet unit, campus and university deadlines.
• Able to work independently with minimal guidance and as part of a team.

Responsibilities

• Check materials in/out, renewals, holds, recalls, and searches; transfer calls and manage library cards at service desks.
• Inform patrons of policies and demonstrate basic research methods; teach how to locate materials and place Interlibrary Loan requests.
• Provide printing and scanning support and basic ITS troubleshooting; guide patrons with microfilm readers and scanners.
• Participate in unit, department and library-wide initiatives; assist with ad-hoc projects.

Skills

Customer service

Staff supervision

Interpersonal skills

Communication skills

Keyboarding

Education

Bachelor's degree or equivalent experience

Tools

Ex Libris Alma

Springshare LibApps

MS Office

Google Apps

Job description

This is a CAMPUS ONLY recruitment. Only current employees, or former employees with current Preferential Rehire rights will be considered for this position. Former employees with Preferential Rehire rights should apply through the external candidate gateway and identify themselves as such in their application to be considered for this position. Current UCSC employees must apply to the job posting in the Internal Candidate Gateway. You can access the internal job posting at the link below. https://ucpath.universityofcalifornia.edu/peoplesoft-native/EMPLOYEE/HRMS/c/HRS_HRAM_EMP.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Employee&SiteId=12&JobOpeningId=66276&PostingSeq=1

If you are a current UCSC employee and apply through the External Candidate Gateway, you will not be considered for this position.

For full consideration, applicants should attach their resume and cover letter when applying for a job opening. For guidance related to the application process or if you are experiencing difficulties when applying, please review the Applicant Resources on our website.

INITIAL REVIEW DATE (IRD)

UC Santa Cruz jobs are posted until filled. All application materials submitted by 11:59 pm on the IRD will be routed to the hiring team for consideration. NOTE: Applicants who miss the IRD are still encouraged to apply; their materials will still be forwarded for consideration if requested by the hiring team. Application materials cannot be accepted outside of the jobs portal. Applications cannot be edited on an applicant's behalf. For more information about the IRD and the applicant review process, view this link.

The IRD for this job is: 10-14-2026

About Uc Santa Cruz

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

Department Overview

Circulation & Collection Maintenance Assistants are a part of the Circulation & Collection Maintenance unit, which is a public service unit in the User Services & Resource Sharing (US&RS) department at the University Library. Its primary functions are to make UCSC collections and services accessible to library patrons, maintain the general collections, and assist with building security. The Circulation & Collection Maintenance unit works collaboratively with the Interlibrary Loan Unit, as well as with units outside of US&RS.

More information can be found at: https://library.ucsc.edu

Job Summary

Under the general supervision of the Circulation & Collection Maintenance Coordinator, Circulation & Collection Maintenance Assistants perform all functions at the Circulation desk using the library's automated circulation system. Circulation & Collection Maintenance Assistants are responsible for making and implementing all decisions necessary to provide full operation of the University Library circulation desks at either McHenry or the Science & Engineering Library, ensuring Library security and patron safety, and troubleshooting equipment and related problems. Circulation & Collection Maintenance Assistants collaborate with other staff members on projects and work needed to further the progress of the circulation & collection maintenance services as well as participate in section-wide committees. All Circulation & Collection Maintenance staff members are expected to adhere to and support the UCSC Principles of Community, which can be found here: https://www.ucsc.edu/about/principles-community.html

APPOINTMENT INFORMATION

Budgeted Salary: $32.09 - $34.39 / Hourly. Salary commensurate with skills, qualifications and experience.

Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.

Benefits Level Eligibility: Full benefits

Schedule Information

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Mon-Sun
• Shift Includes: Days, Evenings, Nights, Weekends (Exact schedule to be determined upon hire, but will include evenings and weekends)

Employee Classification: Career appointment

Job End Date: None

Work Location: UC Santa Cruz Main Campus

Union Representation: CX - Clerical & Allied Services

Job Code Classification: 006759 (LIBRARY AST 4)

Travel: Never or Rarely

50% - Public Service Desk

• Check materials in and out, place holds, recalls, and searches; renew materials both in person and on the phone; assign barcodes to materials that have never been checked out by creating item records; answer phones, transfer calls and take messages; issue and update library cards to all patron categories; accept materials for reserves processing. Assist patrons in-person at our two service desks and virtually through email and live chat.
• Inform patrons of library policies and demonstrate basic research methods; teach patrons how to locate materials within the local collection and teach patrons how to look up reserve materials; demonstrate placing of Interlibrary Loan requests; show patrons how to access their Interlibrary Loan accounts; identify and refer complex requests.
• Printing and scanning: describe printing and scanning options to patrons, provide basic troubleshooting of ITS-managed equipment, and direct unresolved issues to ITS as needed.
• Provide patron education and support for microfilm readers and scanner.

40% - Student Supervision

• Hire, train and supervise approximately 20 student assistants at the circulation desk. Schedule students on two public service desks and for collection maintenance shifts, oversee timesheet submissions, and evaluate student performance. Implement orientation, training, and evaluation procedures for student workers. Provide clear job expectations for student workers and opportunities for leadership development of student employees.
• Monitor monthly student employee budget reports.
• Motivate student employees to provide high quality public service. Provide a working environment where students can learn transferable job skills. Model professionalism and collaboration.

5% - Safety and Security

• Maintain a clear understanding of, and ability to implement established library emergency procedures, follow specific lines of communication in the event of emergency; during evenings, nights, and weekends incumbent may be solely responsible for safety and security of building, collections, and patrons.
• Complete library incident reports, noting that reports are of varying degrees of urgency. Perform all routines for the proper opening and/or closing of the buildings.
• When closing, make the library closing announcements, ensure the building is vacated and secure. Coordinate communication with the Residential Community Safety Partner and/or Police Department student ambassadors during the evening hours.

5% - Other Duties as Assigned

• Participate in US&RS department meetings and as appropriate attend unit meetings.
• Seek out and participate in recommended professional development opportunities.
• Participate in unit, department, and library-wide initiatives. Assisting other units as necessary and participate in ad-hoc special projects as assigned.

Required Qualifications

• Bachelor's degree in related area and / or equivalent experience / training.
• Demonstrated customer service experience.
• Demonstrated experience assigning, reviewing and following up on the work of others.
• Previous library experience, especially with automated systems.
• Demonstrated interpersonal skills including excellent communication, tact, diplomacy, and flexibility to work effectively with staff, faculty, students, and the public.
• Excellent verbal and written communication skills.
• Ability to complete assignments with attention to detail and a high degree of accuracy.
• Ability to establish priorities and manage multiple activities to meet unit, campus and university deadlines.
• Able to work independently with minimal guidance and as part of a team.
• Ability to perform multiple tasks simultaneously in a fast-paced environment with frequent interruptions and distractions.
• Experience using computer applications, including word processing and strong keyboarding skills.
• Ability to exercise discretion with regard to sensitive information.
• Ability to make decisions following standard library policies and past precedents, recognizing an emergency situation and taking action based on agreed upon procedures.
• Understanding of the ways that racism, ableism, and sexism appear in work environments; interest in fostering an inclusive environment that supports a sense of belonging.

Preferred Qualifications

• Experience with the following software or similar: Integrated Library System Ex Libris Alma, Springshare LibApps, email software, calendar applications, MS office, and Google Apps for Education (such as Google docs).

SPECIAL CONDITIONS OF EMPLOYMENT

• Selected candidate will be required to pass a pre-employment criminal history background check.
• Selected candidate must pass the employment misconduct disclosure process.
• Ability to work long periods of time at a computer with or without accommodation.
• The selected candidate will be required to work primarily on campus, with periods of remote work possible based on operational needs. If a hybrid work schedule is confirmed, the selected candidate must be able to work successfully from a home/remote office and be able to fulfill the requirements of the UCSC telecommuting agreement.
• Ability to work a variable schedule including evenings and weekends.
• Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
• The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California vaccine program.
• Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.

MISCONDUCT DISCLOSURE REQUIREMENT

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

• "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:
• UC Sexual Violence and Sexual Harassment Policy
• UC Anti-Discrimination Policy
• Abusive Conduct in the Workplace

SAFETY STATEMENT

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

NOTICE OF AVAILABILITY

In compliance with the Jeanne Clery Campus Safety Act, the Annual Security and Fire Safety Report (ASFSR) is available at: https://chancellor.ucsc.edu/annual-security-reports/.

This report is published by October 1st of each year and includes current institutional policies and procedures concerning campus safety and security; fire safety and evacuation policies; sexual misconduct and relationship violence reporting and response protocols; and crime and fire statistics for the three previous calendar years. A paper copy of the ASFSR is available upon request by contacting the UCSC Police Department at 114 Carriage House Rd., Santa Cruz, CA 95064, or by calling 831-459-2231 Ext. 1.

EEO/AA

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status or other protected categories covered by the UC Anti-Discrimination Policy.

It is the policy of the University of California to undertake affirmative action and anti-discrimination efforts, consistent with its obligations as a Federal and State contractor.