Library Services Supervisor, Langsam Library

University of Cincinnati; Cincinnati (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Tuition remission

Health coverage

Professional development

Job summary

The University of Cincinnati's Langsam Library seeks an experienced operations lead to oversee afternoon and evening service desk coverage. You will supervise student associates, coordinate Course Reserves, and administer library systems including Alma/Primo/Leganto.

Responsibilities include staff training, policy interpretation, and ongoing improvements to workflows to support UC students and faculty. This role emphasizes collaboration with librarians and campus partners to deliver high-quality

Qualifications

• Bachelor's degree required; 5 years of related education and/or experience can fulfill minimum requirements.
• Experience supervising student staff or similar teams is preferred.
• Familiarity with library systems and policies is desirable.

Responsibilities

• Oversee service desks and supervise student associates during afternoon/evening hours.
• Coordinate Course Reserves services and ensure timely processing of requests.
• Provide training and guidance to staff and student workers.
• Maintain and improve operational procedures and workflows for Langsam Library.
• Monitor and report on operational data to support planning and improvement.

Skills

Supervisory experience

Customer service excellence

Team leadership

Operations management

Librarian/ILS experience

Education

Bachelor's Degree

5 years of related education/experience

Tools

Alma/Primo/Leganto (ILS)

Interlibrary Loan

Job description

Current UC employees must apply internally via SuccessFactors

Next Lives at the University of Cincinnati

Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to more than 53,600 students, 12,000 faculty and staff, and over 360,000 living alumni, UC, a Carnegie 1 institution, combines research prowess with a physical setting The New York Times has called “the most ambitious campus design program in the country.” UC's momentum has never been stronger as the anchor of the Cincinnati Innovation District, the oldest cooperative education (co-op) program in the country with students earning $94 million annually through paid experiences, an academic health system, and as a member of the Big 12 Conference. The university contributes $10.6 billion in economic impact to the city and $22.7 billion to the state of Ohio. At UC, next is all of us. Learn more at uc.edu.

UC is a mission-driven organization where we are committed to student success and positively transforming the community through scholarship and service. We thrive on innovation, making an impact, and fostering an environment where staff and faculty are key contributors to UC’s success.

Job Overview

Oversee service desk and supervise student associates at Langsam Library Operations and User Services. The position will primarily work afternoon/evening hours, including Sunday, to provide operational leadership during the University's highest service hours.

Essential Functions

• Ensure high-quality customer service, attention to detail in user services, and accuracy in the completion of opening/closing processes and statistics gathering.
• Cover service desks as necessary, performing circulation and reserves responsibilities. Respond to user requests and needs, referring to librarians, informationists and others as necessary. Interpret library policies and procedures.
• Provide functional supervision, guidance, training, and support to student associates and other staff as appropriate to departmental needs.
• Oversee student associate assignments at the desk and in the care and maintenance of physical library collections. Participates in and assists with the training of student associates.
• At Langsam Library, provide advanced support for library staff, student associates, faculty, and library users; interpret and apply library policies and procedures and refer issues as appropriate.
• Oversee and coordinate assigned library operational systems, technologies, and workflows, including integrated library systems and related services.
• Develop, document, and maintain operational procedures, standards, and best practices appropriate to assigned services.
• Participate in the implementation, testing, evaluation, and ongoing improvement of library systems, services, technologies, and workflows.
• Coordinate responses to facility, technology, security, and public service issues that arise during assigned hours and communicate significant operational concerns to library director and administration.
• Collect, review, and interpret operational information and data to support assessment, reporting, planning, and continuous service improvement.
• Serve as the primary operational lead for Langsam Library during assigned afternoon and evening hours.
• Serve as the Alma/Primo/Leganto Course Manager primary admin.
• Coordinate and oversee Course Reserves services across University Libraries locations, ensuring accurate, timely processing of reserve materials and course requests in accordance with library policies and procedures.
• Maintain Course Reserves workflows and documentation, and collaborate with faculty, library staff, and campus partners to support course-related resource access and continuous improvement of reserve services.
• Participate in UC Libraries meetings, trainings, and committees as appropriate to responsibilities.
• May provide direct and/or indirect supervision to exempt and non-exempt staff (i.e., hiring/firing, performance evaluations, disciplinary action, approve time off, etc.).
• Perform related duties based on departmental need. This job description can be changed at any time.

Required Education

• Bachelor's Degree.
• Five (5) years of relevant education, experience and/or other specialized training can fulfill minimum education and experience requirements.

Required Experience

• One (1) year of relevant work experience.

Additional Qualifications Considered

• Recent supervisory experience, particularly with student associates.
• Strong commitment to innovative and responsive library services.
• Experience with operational management.
• Demonstrated work experience serving a varied user population.
• Strong commitment to innovative and responsive library services.
• Demonstrated work experience serving a varied user population.
• Working knowledge of an Alma/Primo/Leganto (ILS) and Interlibrary Loan.

Physical Requirements/Work Environment

• Office environment/no specific unusual physical or environmental demands.

Compensation And Benefits

UC offers an exceptional benefits package designed to support your well-being, financial security, and work-life balance. (UC Benefits) Eligibility may vary by position and FTE status. Highlights include:

Salary/Hourly Pay Rate Information: [[custRCM_PostingSalary]]

Comprehensive Tuition Remission

UC provides tuition remission for you and your eligible dependents, covering tuition costs for nearly all undergraduate and graduate programs offered by the university.

Robust Retirement Plans

As a UC employee, you won’t contribute to Social Security (except Medicare). Instead, you’ll choose between state pension plans (OPERS, STRS) or an Alternative Retirement Plan (ARP), with UC contributing 14–18% of your salary based on position.

Real Work-Life Balance

UC prioritizes work-life balance with a generous time-off policy, including:

Vacation and sick time

11 paid holidays and additional end-of-year paid time off (Winter Season Days)

6 weeks of paid parental leave for new parents

Additional Benefits Include

• Competitive salary based on experience
• Comprehensive health coverage (medical, dental, vision, prescription)
• Flexible spending accounts & wellness programs
• Professional development & mentorship opportunities

To learn more about why UC is a great place to work, please visit our Careers Page.

UC is an E-Verify employer. If hired into this position, you will be required to provide satisfactory proof of employment eligibility by providing acceptable, original forms of identification for employment verification via the Federal I-9 employment verification process. Click here for a list of acceptable documents.

Equal Opportunity Employer. Building a workplace where all qualified applicants will receive consideration for employment, including Individuals with Disabilities and Protected Veterans.