Library Services Associate, Access & Information Services

University of Arizona

Tucson (AZ)

On-site

USD 25,000 - 31,000

Full time

32 hours ago

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Job summary

The University of Arizona Libraries seeks a Library Services Associate (LSA) to provide excellent customer service in coordinating activities at public service sites, supporting academic and scholarly endeavors in the libraries.

The LSA assists customers with basic research needs, reference, technology, and circulation, while monitoring billing queues and leading student employees. Work hours vary with library operations.

Qualifications

Bachelor's degree required.
Minimum of 1 year of relevant experience required in addition to education requirement.

Responsibilities

Provides customers with reference, technology and circulation assistance (in-person, online via chat, phone and email).
Negotiates overdue accounts and answers billing and collections questions; troubleshoots software, computers, laptops, projectors and other tech.
Directs the work of student employees and liaises with department leads.
Supports building opening/closing procedures for Main and Weaver Libraries.
Plans and executes student outreach events during midterms and finals, coordinating with UA Library staff and student groups.
Facilitates meetings and presentations and contributes to data-based decision making.

Skills

Customer service

Reference assistance

Technology support

Billing support

Education

Bachelor's degree

Tools

LibApps/Springshare

Ex Libris Alma/Primo

ILLiad

Primo VE

Job description

Position Highlights

The University Libraries’ Access and Information Services department seeks a Library Services Associate (LSA) to provide excellent customer service in coordinating activities at various public service sites, working in a fast-paced environment for the purpose of supporting efforts to create an environment conducive for academic and scholarly endeavors in the various libraries.

Position Highlights

The LSA assists customers with basic research needs, providing information, reference, technology, resource sharing, and circulation assistance that facilitates customer access to the collections of the University of Arizona Libraries. Other responsibilities for this position include monitoring email billing queue, answering and triaging questions, and support equipment lending services lead, specifically for inventory, storage, and security control. The LSA also coordinates the work of and provides direction to student employees and may serve on both departmental and library-wide projects and assignments. As needed, the LSA performs all work necessary to meet the changing needs of the Libraries’ customers. As a result of those needs, work patterns and schedules change.

The University of Arizona Libraries are enterprising partners in advancing the University’s priorities. We cultivate an environment that promotes inquiry, creative endeavor, scholarly communication and lifelong learning. Our resources, services and expertise enrich the lives of Arizonans, and contribute to an expanding global academic community.

Work Hours: Tuesday-Thursday 9:00am-6:00pm; Friday 9:45am-6:15pm; Saturday 8:45am-6:15pm*

Summer work hours will shift to align with adjusted building hours (Monday through Thursday, 6:45am to 7:15pm; Friday, 6:45am to 6:15pm, Saturday, 10:45am to 6:15pm; Sunday, 12:45pm to 6:15pm). Employees will work a shift on their assigned days of the week, which may include either opening or closing responsibilities. Due to any potential change in scheduled building hours, all AIS staff are considered back-ups for closing the Libraries.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please visit talent.arizona.edu

Duties & Responsibilities

Ask Us/Service Site; Customer Service; Library Closing

Provides customers with reference, technology and circulation assistance (in-person, online via chat, phone and email), including locating library information, resources, materials and services; negotiating overdue accounts and answering billing and collections questions; and troubleshooting software, computers, laptops, projectors and other emerging technology; directs the work of student employees who assist with this work; and liaises with the department’s resource sharing and technology leads.
Supports efforts to create an environment conducive for study, meetings, and collaboration (i.e., academic and scholarly endeavors) by enforcing compliance with the Libraries Code of Conduct policies and applying other pertinent Libraries and University policies and procedures
Supports building closing procedures for the Main and Weaver Science and Engineering Libraries.

Billing and Technology Support

Monitors email billing queue answering and triages questions.
Supports equipment lending services lead, specifically for inventory, storage, and security control; initial response to routine problems; damage assessment.
Supports the ongoing collection, management and analysis of departmental and library use and needs assessment data, including data required for decisionmaking in support of departmental and library projects, strategic planning, and continual service improvement.

Events, Meetings, E-mail, Professional Development

Plans and executes student outreach events during midterms and finals that involves working with outside therapy animal organization, other UA Library employees, student groups and UAL Marketing and Communications
Facilitates meetings, makes presentations as needed, and participates in databased decision making. This includes the ability to think holistically and respond to user needs by carefully analyzing information in support of continual service improvement.

Interlibrary Loan

Responsible for accurately searching incoming Interlibrary Loan requests, facilitating customer access to materials owned and not owned by the University of Arizona Libraries. Utilizes Alma/Rapido/ILLiad (interlibrary loan and document delivery management software), the UA Library Primo VE discovery interface, and a variety of UA online databases (e.g., FirstSearch, ProQuest, IEEE Xplore, Science Direct).

Library Opening/Closing

Supports building opening and closing procedures for the Main and Weaver Science and Engineering Libraries.
As needed, conducts building walks at Main and Weaver Science and Engineering Libraries to ensure compliance with appropriate user access, to collect data on building occupancy, and document building maintenance issues.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

Minimum Qualifications

Bachelor's degree required.
Minimum of 1 year of relevant experience required in addition to education requirement.

Preferred Qualifications

Experience with issues pertaining to circulation, library code of conduct, and building closing procedures.
Experience responding to customer inquiries using automated systems (i.e., LibApps/Springshare and ServiceNow)
Experience searching integrated library systems and record interpretation (e.g., Ex Libris, Alma/Primo)
Experience providing reference assistance utilizing various research methodologies and online databases (e.g., ProQuest, IEEE Xplore, Science Direct); Experience overseeing student employees
Experience with the current version of Microsoft Office suite
Experience providing computer hardware and software support
Experience processing Interlibrary Loan requests, understanding basic copyright issues, and familiarity with the Interlibrary Loan Code for the United States
Experience gathering and analyzing internal and external data (qualitative and quantitative).

FLSA Non‑Exempt Full Time/Part Time Full Time Number of Hours Worked per Week 40 Job FTE 1.0 Work Calendar Fiscal Job Category Libraries Benefits Eligible Yes - Full Benefits Rate of Pay $18.15 - $22.69 Compensation Type hourly rate Grade 4 Compensation Guidance The Rate of Pay Field represents the University of Arizona’s good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, key skills, and internal equity. The Grade Range represent a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator. Career Stream and Level OC3 Job Family Library Services Job Function Libraries Type of criminal background check required: Name-based criminal background check (non-security sensitive) Number of Vacancies 1 Target Hire Date Expected End Date Contact Information for Candidates Michelle Monroe Library Services Manager monroeme@arizona.edu Open Date 8/11/2026 Open Until Filled Yes Documents Needed to Apply Resume and Cover Letter Special Instructions to Applicant Review of applications will begin on 08/21/26. Notice of Availability of the Annual Security and Fire Safety Report In compliance with the Jeanne Clery Campus Safety Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University’s campuses. Thesereports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures. Paper copies of the Reports can be obtained by contacting the University Compliance Office at cleryact@arizona.edu.