Library Services Assistant - Tech Support & Training

Alsip-Merrionette Park Public Library District; Oak Forest, Northern (IL, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Acorn Public Library District in Oak Forest, IL seeks a customer-focused library staff member to provide reference, reader’s advisory, and interlibrary loan services to patrons in person, by phone, and online.

Responsibilities include assisting with catalogs and databases, helping users with technology, and contributing to collections and programming, while engaging in outreach via the library website and social media.

Qualifications

• Requires completion of or current enrollment in a bachelor’s degree program.
• Minimum 6 months of customer service experience in a comparable setting.
• Strong communication skills in English, both written and spoken.

Responsibilities

• Provide clear, accurate, timely answers to customer inquiries.
• Offer general reference, reader’s advisory, and interlibrary loan services to patrons in person, by phone, and online.
• Assist patrons with online catalogs, databases, software/hardware, online services, internet and other public tech.
• Participate in professional development activities related to responsibilities.
• Contribute to the Library’s internet presence, including the website and social networks.
• Assist with developing the collection through material selection and maintenance.
• Make reminder calls for library programs and events.
• Facilitate occasional library programming.
• Instruct computer, tablet, and smartphone classes covering various topics.
• Assist with creating marketing materials for Library events.
• Create and maintain displays, pathfinders, and other library resources.
• Performs other miscellaneous duties as assigned.

Skills

Customer service

Office knowledge

Technology basics

Web tools

Research skills

English communication

Education

Bachelor’s degree program

Tools

Office products

Job description

Acorn Public Library District in Oak Forest, IL seeks a customer-focused library staff member to provide reference, reader’s advisory, and interlibrary loan services to patrons in person, by phone, and online.

Responsibilities include assisting with catalogs and databases, helping users with technology, and contributing to collections and programming, while engaging in outreach via the library website and social media.