Part-Time Library Aide

City of Lubbock; Lubbock (TX); On-site; USD 30,000 - 38,000; Full time

Job summary

The City of Lubbock library team is seeking a Staff Assistant to deliver friendly, helpful service and support daily circulation tasks. You will assist at the desk, process returns, and ensure shelves are accurately stocked.

Strong focus on customer interactions and efficient materials handling is required, with daily duties including returning books, fines processing, and maintaining organization. On-site position with library hours.

Qualifications

• Customer service skills to assist patrons and resolve questions.
• Ability to communicate clearly with staff and patrons.
• Attention to accuracy in processing materials and fines/fees.

Responsibilities

• Provide excellent customer service.
• Empty book drops.
• Process, route, and reshelve returned books.
• Assist at circulation desk.
• Maintain shelves.
• Perform related duties as required.

Skills

Customer service

Interpersonal communication

Attention to detail

Cash handling

Tools

Computer

Cash register

Sensitizing machine

Job description

Performs job duties in a way that promotes a positive image of the City organization and the department; demonstrates effective interpersonal skills and delivers exemplary customer service; processes returned materials and reshelves them.

• Provide excellent customer service;
• Empty book drops;
• Process, route, and reshelve returned books;
• Assist at circulation desk;
• Maintain shelves;
• Perform related duties as required.

Knowledge of:

• Library organization and procedures;
• Customer service best practices;
• Variety of books and library materials.

Ability to:

• Charge and discharge materials, assess and collect fines/fees, and perform similar tasks related to the circulation function;
• Promote library services and public relations;
• Use a computer, telephone, cash register, book carts, and sensitizing machine.
• Ability to alphabetize and shelve books in proper location;
• Use correct grammar and perform arithmetic calculations;
• Perform detailed routines at a high rate of accuracy

Physical Requirements

• Frequently lift and carry up to 10 pounds;
• Occasionally lift and carry up to 25 pounds;
• Push and pull object in order to shelve materials and push the book cart;
• Frequentlyclimb step ladders or stairs;
• Frequently twist, bend, kneel and crouch in order to shelve books;
• Continuously reach above, at and below shoulder height.