LIBRARY SECURITY COMPLIANCE OFFICER

WORCESTER CITY OFC-WATER; Worcester, Northern (MA, KY); Hybrid; USD 33,000 - 40,000; Full time

Job summary

The Worcester Public Library is seeking a Library Security Compliance Officer to safeguard the Main Library and grounds. The role includes night and weekend shifts, patrolling, assisting staff, and addressing safety concerns with diverse patrons.

Qualifications include a High School Diploma, experience in security or public service, strong communication skills, and the ability to work independently or as part of a team. Bilingual applicants are encouraged to apply; CORI/SORI check required.

Qualifications

• Ability to act calmly and with composure in difficult situations.
• Familiarity with issues related to poverty, homelessness, and mental health disorders.
• Ability to de-escalate and diffuse situations.
• Ability to work with minimum supervision.
• Ability to prepare concise and accurate reports.
• Ability to address and resolve conflicts equitably.
• Excellent observation skills and attention to detail.
• Strong customer service and communication skills.

Responsibilities

• Patrol public areas to maintain order and safety.
• Enforce Patron Behavior Policy with staff and Supervising Librarian.
• Diffuse incidents and assist patrons to minimize disruption.
• Escort patrons from premises when necessary.
• Serve as first point of contact for security concerns.
• Assist with No Trespass Orders issued by the library.
• May render first aid in medical emergencies.
• Prepare incident reports and maintain files.
• Assist with closing the building and ensuring patrons exit.

Skills

De-escalation techniques

Customer service

Observation and attention to detail

Written and verbal communication

Teamwork

Conflict resolution

Handheld radios

Education

High School Diploma or equivalent

Tools

Handheld radios

Job description

LIBRARY SECURITY COMPLIANCE OFFICER

WORCESTER PUBLIC LIBRARY

CITY OF WORCESTER

The City of Worcester is seeking qualified applicants for the position of Library Security Compliance Officer for the Worcester Public Library. Under the direction of the Manager of Community Resources. Work involves all operations related to the safety and security of the Main Library branch and grounds of use by staff, patrons, and visitors. This position will patrol and secure assigned premises, as well as identify risks to staff and patrons. The ideal candidate will possess excellent interpersonal, communication, and customer service skills, and have experience working with diverse populations in an urban community. This position includes night and weekend shifts.

Bilingual applicants are encouraged to apply.

ESSENTIAL ELEMENTS:

• Maintain high visibility by patrolling public areas to maintain order, deter inappropriate behavior, and assist the public by ensuring a safe, and comfortable environment
• Work closely with the staff and Supervising Librarian to enforce the Patron Behavior Policy
• Engage proactively with patrons to address issues in order to quickly diffuse situations and minimize disruption
• Discuss infractions or violations with patrons, assesses appropriate actions, and escorts patrons from premises when necessary
• Act as the first point of contact for library staff when they have questions or concerns about security or security incidents, often needing immediate assistance
• Assist with serving and enforcing No Trespass Orders issued by the Worcester Public Library
• May render first aid in medical emergencies
• Stay informed on available resources for social services in the Worcester area and shares with patrons as needed
• Prepare incident reports and establish and maintain files on daily activities and administrative matters
• Assist Librarian in Charge and building custodians with closing the building by clearing all public floors and remaining until all patrons have exited
• Contribute to creating an environment oriented to trust, open communication, creative thinking, and cohesive team effort
• Participate actively in staff development and training opportunities
• Perform other duties, as assigned, consistent with the functions of the work unit and level of responsibilities
• Work and travel to multiple locations as assigned

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to act calmly and with composure in difficult situations
• Familiarity with issues pertinent to individuals and families struggling with poverty, food insecurity, homelessness, substance abuse and mental health disorders
• Ability to proactively diffuse and deescalate situations
• Ability to work with minimum supervision
• Ability to prepare meaningful, concise and accurate reports
• Ability to define problems, establish facts and draw valid conclusionsAbility to address and resolve conflict equitably, seeking common ground and cooperation when possible.
• Must possess excellent observation skills, focus, and attention to detail in order to identify threats quickly
• Excellent customer service, interpersonal, written, and verbal communication skills and the ability to communicate with professional and paraprofessional staff about concepts, ideas, and requirements
• Strong commitment to consistent excellent customer service to a diverse population in an urban environment
• High level of professionalism and commitment to the organization
• Embrace opportunities to learn in a fast-paced changing environment
• Ability to work independently and as part of a team
• Ability to learn and use library technologies
• Knowledge of the principles and correct usage of the English language including grammar, punctuation, and spelling
• Regular on-site attendance is required
• Ability to create positive working relationships with a diverse staff
• Ability to maintain confidentiality
• Ability to learn and use handheld radios and operating communication systems

MINIMUM REQUIREMENTS:

• High School Diploma or equivalent
• Demonstrated experience in security, public safety, public service, corrections, and social services.
• Ability to successfully pass CORI/SORI check
• Ability to travel to required locations in a timely manner
• Ability to pass a writing assignment at interview

PREFERRED QUALIFICATIONS:

• Experience in application of security policies, procedures and practices
• Two (2) years of demonstrated experience in security, public safety, public service, corrections, and social services.
• One (1) year of experience or training in performing de-escalation techniques
• Two (2) years of customer service experience in an urban or public setting

SALARY RANGE:

$23.57 - $28.65 hourly, full-time, excellent benefits package.

The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply.

Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, [e-mail]