Library Public Safety & Customer Experience Specialist

Cincinnati and Hamilton County Public Library; Cincinnati (OH); On-site; USD 42,000 - 65,000; Full time

Job summary

The Cincinnati and Hamilton County Public Library is seeking a Public Safety Specialist to create a safe, welcoming, and secure environment by enforcing library rules and protecting property. You will engage with staff and customers, diffuse incidents, and escort violators as needed.

Responsibilities include preparing incident reports, patrolling during open and closed hours, monitoring CCTV and alarms, and coordinating with Facilities for actions and maintenance.

Qualifications

• Education: High School diploma or equivalent is required.
• Certifications or licensure: Drivers License and a driving record acceptable to the Library's insurance provider are required.
• Years of relevant experience: Two or more years is required.

Responsibilities

• Builds and maintains positive relationships with customers, staff, and community members. Consistently circulates assigned locations, greets customers, and answers directional questions.
• Engages with customers to address issues to quickly diffuse and de-escalate situations and minimize disruption. Discusses infractions or violations with customers, assesses appropriate actions, and escorts customers from premises if necessary.
• Responds quickly to requests for security presence during unusual incidents; assists staff in deescalating situations with customers, is present in the event of threats against staff, assists HR with internal manners, etc. Responds to reports of emergencies or crimes and assists where necessary.
• Prepares well-written, accurate, and concise reports of incidents, daily activities, irregularities, and surveillance activities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Makes rounds during closed and open hours, examines doors, windows and gates, and monitors for potential facility problems, reporting irregularities.
• Monitors surveillance equipment, including CCTV and fire detection systems, permits entry, sets building and equipment controls, makes routine and emergency announcements and obtains help by sounding alarms.
• Performs general administrative duties such as answering the phone and logging incoming calls, receiving and communicating work orders to Facilities, signing out keys, pagers, and radios
• Interprets and communicates the Library’s policies and procedures to the public in a customer-friendly manner.
• Supports and advances the Library’s mission of connecting people with the world of ideas and information.
• Embraces and embodies the Library’s core beliefs, strategic priorities, and pillars of excellence.
• Demonstrates a commitment to diversity, equity and inclusion efforts of all colleagues and customers regardless of age, cultural background, ability, ethnicity, family status, gender identity, immigration status, national origin, race, religion, sex, sexual orientation, socioeconomic status, and veteran status.

Skills

Community-oriented security

Fire and safety codes knowledge

Crisis management

Customer service

Independent work

Technology proficiency

CCTV systems

Education

High School diploma or equivalent

Tools

CCTV systems

Job description

The Cincinnati and Hamilton County Public Library is seeking a Public Safety Specialist to create a safe, welcoming, and secure environment by enforcing library rules and protecting property. You will engage with staff and customers, diffuse incidents, and escort violators as needed.

Responsibilities include preparing incident reports, patrolling during open and closed hours, monitoring CCTV and alarms, and coordinating with Facilities for actions and maintenance.