Library Programmer

City-of-Avondale,-Az; Avondale (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

City of Avondale in Avondale, AZ is seeking a Library Programmer in the Parks, Recreation & Libraries Department to perform specialized library work, lead supervision when needed, and provide excellent customer service. The role includes presenting programs, cataloging, assisting patrons with materials and computer resources, and supporting library operations.

The ideal candidate has an Associate’s Degree (or equivalent) and at least one year of library and customer service experience, with

Qualifications

• Associate’s Degree or any equivalent combination of experience, education, and technical training.
• One year of library experience in a public contact environment.
• One year of customer service experience with delivering library programs.
• Bilingual speaking skills (Spanish) preferred.
• Experience in a similar field may replace library experience.

Responsibilities

• Prepare and present public programs and activities.
• Catalog materials and perform bibliographic searches.
• Assist library patrons in locating materials and using computer resources.
• Assist with selection, preparation, and organization of library materials.
• Explain library policies and resolve fee disputes.
• Staff the customer service desk and train volunteers as needed.
• Provide lead supervision in absence of supervisor or manager.
• Create promotional materials and update social media.
• Provide courier service between libraries.

Skills

Public programs

Customer service

Patron assistance

Volunteer supervision

Bilingual (Spanish)

Education

Associate degree

Tools

Library databases

Self-service kiosks

Job description

The City of Avondale is accepting applications for Library Programmer in the Parks, Recreation & Libraries Department

Performs a variety of specialized and skilled library work. Primary duties typically include preparing and presenting public programs, cataloging, bibliographic searches, assisting library patrons in locating materials and using computer resources, assisting with the acquisition, preparation, and organization of library materials, assessing fines, and enforcing library policies.

This position is not supervisory but provides lead supervision when needed in absence of supervisor, including opening and closing duties and securing of facility. Provides training and/or directs the work of less experienced employees or volunteers as needed.

Assists patrons, processes book requests, researches databases to determine availability of items, answers general reference questions, circulates materials, receives and verifies payments for library fines and fees, including credit card transactions, and creates patron records. Provides excellent customer service.

Assists library patrons in the use of library computers and specialized software. Answers basic computer, technology, or Internet-related questions. Provides instruction in the use and operation of library reference tools, online computer catalogs, electronic databases, and other library resources.

Creates, develops, and conducts programs under the direction of a supervisor. Develops and conducts special programs, events and activities, library skills sessions, and story times. Delivers programs and presentations on and offsite to community and school groups. Under the direction of a supervisor, manages special projects, special assignments, and grants as needed.

Handles complex customer service problems such as resolving fee disputes. Provides information and interpretation concerning library policies and procedures.

Assists in the selection of materials for purchase for the library collection. Performs basic cataloging. Provides statistical information on library materials, programming, and general information.

Trains, monitors, and assists with library volunteers. Provides lead supervision in the absence of supervisor or manager over staff and facility.

Staffs customer service desk, provides instruction to library patrons on the use of self-service kiosks. Prepares handouts/activity sheets, creates flyers and promotional materials for the library and updates and posts on library social media sites. Provides backup for reconciling library deposit and provides courier service between libraries.

Performs other duties as assigned.

Associate’s Degree or any equivalent combination of experience, education, and technical training which provides the required knowledge, skills, and abilities, may be considered.

One (1) year of library experience in a public contact environment, which includes explaining and interpreting policies and/or resolving conflicts;

One (1) year of customer service experience with delivering library programs. Experience in a similar field may replace library experience.

Bilingual speaking skills (Spanish) preferred.