Library Programmer

City of Avondale, AZ; Avondale (AZ); On-site; USD 40,000 - 54,000; Full time

Job summary

The City of Avondale is seeking a Library Programmer in the Parks, Recreation & Libraries Department. This role performs specialized library work, including presenting public programs, cataloging, bibliographic searches, and assisting patrons with materials and computer resources.

This position is not supervisory, but may provide lead supervision in the absence of a supervisor and train volunteers as needed. Strong customer service and tech skills are required.

Qualifications

• Associate’s degree or equivalent combination of experience and education.
• At least 1 year of library experience in a public contact environment.
• At least 1 year of customer service experience delivering library programs.

Responsibilities

• Assist patrons, process book requests, and handle payments for fines and fees.
• Assist patrons with using library computers and specialized software.
• Create, develop, and conduct public library programs and sessions.
• Provide information on library policies and resolve customer service issues.
• Assist in materials selection, basic cataloging, and reporting on library statistics.

Skills

Customer service

Public programs

Reference questions

Technology assistance

Education

Associate’s degree

Tools

Library databases

Cataloging software

Job description

Job Description

The City of Avondale is accepting applications for Library Programmer in the Parks, Recreation & Libraries Department. Performs a variety of specialized and skilled library work. Primary duties typically include preparing and presenting public programs, cataloging, bibliographic searches, assisting library patrons in locating materials and using computer resources, assisting with the acquisition, preparation, and organization of library materials, assessing fines, and enforcing library policies.

This position is not supervisory but provides lead supervision when needed in absence of supervisor, including opening and closing duties and securing of facility. Provides training and/or directs the work of less experienced employees or volunteers as needed.

Essential Functions

• Assists patrons, processes book requests, researches databases to determine availability of items, answers general reference questions, circulates materials, receives and verifies payments for library fines and fees, including credit card transactions, and creates patron records. Provides excellent customer service.
• Assists library patrons in the use of library computers and specialized software. Answers basic computer, technology, or Internet-related questions. Provides instruction in the use and operation of library reference tools, online computer catalogs, electronic databases, and other library resources.
• Creates, develops, and conducts programs under the direction of a supervisor. Develops and conducts special programs, events and activities, library skills sessions, and story times. Delivers programs and presentations on and offsite to community and school groups. Under the direction of a supervisor, manages special projects, special assignments, and grants as needed.
• Handles complex customer service problems such as resolving fee disputes. Provides information and interpretation concerning library policies and procedures.
• Assists in the selection of materials for purchase for the library collection. Performs basic cataloging. Provides statistical information on library materials, programming, and general information.
• Trains, monitors, and assists with library volunteers. Provides lead supervision in the absence of supervisor or manager over staff and facility.
• Staffs customer service desk, provides instruction to library patrons on the use of self-service kiosks. Prepares handouts/activity sheets, creates flyers and promotional materials for the library and updates and posts on library social media sites. Provides backup for reconciling library deposit and provides courier service between libraries.
• Performs other duties as assigned.

Minimum Qualifications

• Associate’s Degree or any equivalent combination of experience, education, and technical training which provides the required knowledge, skills, and abilities, may be considered.
• One (1) year of library experience in a public contact environment, which includes explaining and interpreting policies and/or resolving conflicts.
• One (1) year of customer service experience with delivering library programs. Experience in a similar field may replace library experience.

Bilingual Speaking Skills (Spanish) Preferred

The City of Avondale offers a comprehensive benefits package with outstanding health and wellness benefits, financial perks, work-life balance, and more. Explore our Benefits Guide for full details! For additional information, visit our website.