Library Outreach & Support Clerk - Part-Time

Novi Public Library; Novi (MI); On-site; USD 2,066,000 - 2,617,000; Part time

Benefits offered by this job

Sick time accrual

Job summary

Novi Public Library is seeking a Support Services Clerk (Outreach) for a part-time, non-exempt role. The position focuses on outreach, materials handling, and customer service within a on-site library setting.

Responsibilities include assisting with opening/closing, shelving, catalog problem solving, and coordinating deliveries and outreach to local centers and community sites. Evening, weekend hours are required.

Qualifications

• High school diploma or equivalent required; Bachelor's degree preferred.
• Knowledge of alphabetical, numerical and decimal systems of arrangement.
• Proficient in MS Office, Google Workspace, internet browsers and other computer related technologies.
• Excellent verbal, written and interpersonal communication skills.
• Dedication to public service and providing excellent customer service.
• Strong organizational skills and attention to detail; ability to organize work, set priorities and manage projects to completion.
• Enthusiastic, positive, friendly, self-motivated, creative and approachable.
• Strong obligation to confidentiality.
• Ability to speak multiple languages helpful.
• May require a valid Michigan driver's license based on assignment.

Responsibilities

• Perform all duties assigned in the ILS Module accurately and efficiently; problem solve patron and catalog issues.
• Perform workroom duties and other tasks as assigned, including sorting and loading carts for shelving; shelving of materials; shelf reading; processing holds, returns and other materials from delivery; troubleshooting and maintenance operations of the AST System; answering main phone, directing calls and making public address announcements as needed; registering cash, check and credit card transactions.
• Assist with opening and closing procedures for the Support Services Department.
• Assist with the overall maintenance and orderliness of the Library's collections, display areas and department areas.
• Perform outreach duties, as assigned, which may include any of the following: preparing and delivering materials to various local Older Adult Centers, Novi parks and Read Boxes and the Lakeshore Lending Library Kiosk, utilizing the Library vehicle in all weather conditions; loading and unloading materials from carts/bins and the Library vehicle; preparing and processing NPL@Your Door materials by mail shipments; assisting with community library card outreach initiatives (i.e. library card campaigns and card sign-up events).

Job description

Novi Public Library is seeking a Support Services Clerk (Outreach) for a part-time, non-exempt role. The position focuses on outreach, materials handling, and customer service within a on-site library setting.

Responsibilities include assisting with opening/closing, shelving, catalog problem solving, and coordinating deliveries and outreach to local centers and community sites. Evening, weekend hours are required.