Support Services Shelver

Novi Public Library; Novi (MI); On-site; USD 18,000 - 21,000; Part time

Benefits offered by this job

Sick time benefit

Job summary

Novi Public Library is seeking a part-time Support Services Shelver to assist with shelving, maintenance of collections, and support for ILS/AST systems. The role involves assisting patrons and collaborating with Support Services staff, with a focus on accuracy and customer service.

Evening, weekend, and some holiday hours are required; on-site work only. Training on library policies and procedures is provided, and benefits include sick time accrual.

Qualifications

• Must be 16 years of age or older; 16-17 years require an eligible work permit on file before employment can start.
• Knowledge of alphabetical, numerical and decimal systems of arrangement.
• Proficient in MS Office, Google Workspace, internet browsers and other computer related technologies.
• Excellent verbal, written and interpersonal communication skills.
• Dedication to public service and providing excellent customer service.
• Strong organizational skills and attention to detail; ability to organize work, set priorities and manage projects to completion.
• Enthusiastic, positive, friendly, self-motivated, creative and approachable.
• Strong obligation to confidentiality.
• Ability to speak multiple languages helpful.
• May require a valid Michigan driver's license based on assignment.

Responsibilities

• Sort and load carts for shelving; shelve and shift materials in the public areas; shelf read; report problems with shelf organization to the Support Services Supervisor.
• Assist with opening and closing procedures for the Support Services Department.
• Assist with the overall maintenance and orderliness of the Library's collections, display areas, and department areas.
• Assist other Support Services staff with operations of the ILS Module and the AST System.
• Direct patrons to reference staff for assistance.

Skills

MS Office

Google Workspace

Communication skills

Customer service

Organization

Language skills

Confidentiality

Driver's license

Tools

MS Office

Google Workspace

Internet browsers

Job description

SUPPORT SERVICES SHELVER

Part-Time|Non-Exempt

Reports to: Support Services Supervisor

Primary Duties & Responsibilities

1. Sort and load carts for shelving; shelve and shift materials in the public areas; shelf read; report problems with shelf organization to the Support Services Supervisor.
2. Assist with opening and closing procedures for the Support Services Department.
3. Assist with the overall maintenance and orderliness of the Library's collections, display areas, and department areas.
4. Assist other Support Services staff with operations of the ILS Module and the AST System.
5. Direct patrons to reference staff for assistance.

Other Duties & Responsibilities

1. Assist Librarians with special projects with the approval of the Support Services Supervisor.
2. Retain knowledge and stay up-to-date on current Library policies and procedures.
3. Enforce Library policies relevant to public use; respond to emergencies and provide support, as needed; act quickly, exercising good judgment.
4. Maintain flexibility in work schedule to accommodate changing department staffing coverage requirements and make up of hours due to Library closures.
5. Communicate effectively with patrons, co-workers and professional colleagues.
6. Work positively and collaboratively across departments to accomplish departmental and Library goals.
7. Foster and promote diversity, equity and inclusion in the workplace and the community.
8. Adapt and respond to multiple priorities, interruptions and demands; resolve problems in a positive manner.
9. Perform other duties as assigned.

Job Qualifications & Skills

1. Must be 16 years of age or older. Applicants 16-17 years of age must have an eligible work permit on file before employment can start.
2. Knowledge of alphabetical, numerical and decimal systems of arrangement.
3. Proficient in MS Office, Google Workspace, internet browsers and other computer related technologies.
4. Excellent verbal, written and interpersonal communication skills.
5. Dedication to public service and providing excellent customer service.
6. Strong organizational skills and attention to detail; ability to organize work, set priorities and manage projects to completion.
7. Enthusiastic, positive, friendly, self-motivated, creative and approachable.
8. Strong obligation to confidentiality.
9. Ability to speak multiple languages helpful.
10. May require a valid Michigan driver's license based on assignment.

Working Environment

1. May be required to: sit, stand, bend, stoop, crouch, reach, kneel and/or walk for extended periods of time; carry books, boxes of books or objects weighing up to 50 pounds; push or pull wheeled carts with a total weight of up to 500 pounds; operate assigned equipment; pick up litter; spread ice melt; use the telephone, keyboard, computer mouse.
2. Evening, weekend and some holiday hours are required.
3. This position requires the employee to be on site at the Library and does not offer any remote work opportunities.

This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. This is not to be construed as an exhaustive list of all job duties that may be performed by a person so classified. The employee must be able to perform the essential functions of the job satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent due hardship.

Hours: This is a year-round, part time position with permanent shifts on the following days at these set times. Candidates must be available to work the shifts as posted.

12 hours per week, scheduled as:

• Sundays 2pm - 6pm
• Mondays 5pm - 9pm
• Thursdays 5pm - 9pm

Hourly Rate: $13.73

Benefits: This position offers sick time at the rate of 1 hour for every 30 hours worked.

Application Deadline: Tuesday, September 15, 2026 at 5pm