Library Information Systems Technician

Jobtailor; Provo (UT); On-site; USD 40,000 - 60,000; Full time

Job summary

Jobtailor is seeking a hands-on IT support professional to maintain the user help desk, troubleshoot hardware and software, and provide timely resolutions for inquiries. The role involves on-site support, device deployment, and basic programming tasks, with emphasis on documentation and inventory management.

The ideal candidate will have at least one year of operation and support experience, a high school diploma or GED, and a valid driver's license if required.

Qualifications

• At least one year of computer operation and system support experience.
• High school diploma or GED.
• A valid, lawful Driver License may be required.

Responsibilities

• Maintain user help desk for technical hardware and software issues.
• Ensure a quick response and timely resolution on all inquiries.
• Troubleshoot basic hardware and software problems on the phone or on location.
• Maintain an accurate log of support calls and their results.
• Instruct users on basic software and computer use, best practices, and procedures.
• Deploy basic software applications on workstations, scanners, printers, and other computerized devices.
• Detect and eliminate basic system viruses, spyware, and other malware.
• May perform elementary programming, including writing and maintaining system queries.
• Assist in determining need for, evaluating, selecting, installing, and replacing a variety of hardware, including printers, projectors, scanners and other peripherals.
• Assist in maintaining life cycle of hardware and software, including maintaining an accurate inventory, facilitating manufacturer warranties, and analyzing replacement needs.
• Assist other staff members as needed and perform other related duties as required

Skills

Troubleshooting

User support

Logging

Software deployment

Hardware lifecycle

System queries

Education

High school diploma or GED

Job description

• Maintain user help desk for technical hardware and software issues
• Ensure a quick response and timely resolution on all inquiries
• Troubleshoot basic hardware and software problems on the phone or on location
• Maintain an accurate log of support calls and their results
• Instruct users on basic software and computer use, best practices, and procedures
• Deploy basic software applications on workstations, scanners, printers, and other computerized devices
• Detect and eliminate basic system viruses, spyware, and other malware
• May perform elementary programming, including writing and maintaining system queries
• Assist in determining need for, evaluating, selecting, installing, and replacing a variety of hardware, including printers, projectors, scanners and other peripherals
• Assist in maintaining life cycle of hardware and software, including maintaining an accurate inventory, facilitating manufacturer warranties, and analyzing replacement needs
• Assist other staff members as needed and perform other related duties as required

Requirements

• High school diploma or equivalent (GED)
• One year of computer operation and system support experience
• A valid, lawful Driver License may be required

Core Competencies

Demonstrates proficiency in troubleshooting hardware and software issues, providing user support, and maintaining accurate logs of support calls. Capable of deploying software applications and assisting in hardware lifecycle management.