Library Information & Outreach Specialist

The New York Public Library; New York (NY); On-site; USD 50,000 - 58,000; Full time

Job summary

The New York Public Library's Andrew Heiskell Library seeks a Library Information Assistant to provide service to patrons of all ages, with emphasis on children, families and older adults. You will handle information queries, reference services, and support outreach and programming at two onsite helpdesks and a six-day-a-week reference call center.

Bachelor’s degree is required; experience in community training and outreach is preferred.

Qualifications

• Bachelor’s degree required, preferably with a strong, well-rounded liberal arts background.
• Experience creating, conducting and/or participating in community training, programming and outreach preferred.
• Public service experience with diverse patrons; strong communication skills.

Responsibilities

• Provides circulation/reference service and instruction to library patrons of all ages using print, media and digital resources
• Answers questions from the public in person, over the telephone and electronically
• Performs community outreach to promote and increase public participation and use of library services
• Assists in planning and delivering library programs for children, teens and/or adults
• Instructs patrons on the use of the Internet, computer applications and other Library services
• Assists with fines & fees management, collection development/weeding, reserves and opening/closing procedures
• Ensures patrons follow library policies and procedures
• May take responsibility for the facility, staff and operations in the absence of the Library Manager
• Performs other related duties as required

Skills

Public service experience

Interpersonal communication

Written communication

Teamwork

Literature appreciation

Organization & planning

Computer skills: MS Word/Excel/PowerP

Online searching & databases

Education

Bachelor’s degree required

Tools

MS Word

Excel

PowerPoint

Google apps

Job description

The New York Public Library's Andrew Heiskell Library seeks a Library Information Assistant to provide service to patrons of all ages, with emphasis on children, families and older adults. You will handle information queries, reference services, and support outreach and programming at two onsite helpdesks and a six-day-a-week reference call center.

Bachelor’s degree is required; experience in community training and outreach is preferred.